Customer Service Manager

Luisa E. Sasso

**** **** ***** ****** *** Angeles, California 90002 323-***-****

********@*******.***

OBJECTIVE

Seeking a challenging position in the Customer Service field with a company

that offers room or growth and advancement, offering excellent skills in

merchandising, managing and direct sales

SKILLS AND ABILITIES

. Bilingual (English/ Spanish)

. Microsoft Suite

. Customer service

. Staff training

. Staff evaluations

. General office machines

. Filing

. Typing 30wpm

. Payroll

. Bank deposit

. Shipping & receiving

. Inventory control

. Scheduling

. Quick Learner

. EMPLOYMENT HISTORY

Shift Supervisor, 06/12-12/13, CVS/Pharmacy, Whittier, CA

. Responsible for all aspects for operating high volume establishment

including extensive cash handling and operation of daily itinerary.

. Record all financial transactions via manager log.

. Direct process, reconcile cash receipts and provide internal customer

service

. Receive, record, and bank cash, checks, and vouchers

. Maintain and update filing, inventory, mailing, and database systems,

either manually or using a computer

Customer Service Manager, 08/04-06/12, Wal-Mart, Duarte, CA

. Record all financial transactions via manager log

. Issue receipts, refunds, credits, or change due to customers

. Open/ close and balance cash register and perform inventory quality

control duties

. Create staffing forecasts and weekly schedules in accordance with labor

budget. Complete administrative duties (i.e time cards, employees

assignments, time off requests)

Telemarketer, 05/04-08/04, Crown Imaging Supply, Glendora, CA

. Deliver prepared sales talks, reading from scripts that describe

products or services, in order to persuade potential customers to

purchase a product or service or to make a donation

. Gather leads and complete follow-up to close the deal

. Responsible for knowing new and previous market line items

. Obtain customers information such as name, address, and payment method,

and enter orders into the computer

. Adjust sales scripts to better target the needs and interests of

specific individuals

Pet Caretaker, 06/02-10/03, Wes's Pets-n-Feed, El Monte, CA

. Feed and water animals according to schedules and feeding instructions

. Examine and observe animals to detect sign of illness, disease, or

injury

. Respond to questions from owners and provide information about animals,

such as behavior, eating habits, or activities

EDUCATION

Business Administration Mt. Sierra College

Monrovia, CA

Surgical Technology Premier Career College

Irwindale, CA

General Education Arroyo High School

El Monte, CA

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