Human Resources Customer Service
Resume:
Carla R. Fisher, SPHR *** Bedford Way,
Prosperity, SC
29127
(cell)
*********@*****.***
Human Resources Professional seeking to create exceptional processes which
boosts engagement, creates efficiencies, and promotes excellence throughout
the organization.
Engagement Skills
Strategic Planning
Employee Relations
Performance Management
Team Facilitation
Training Experience
A persuasive communicator that can deliver management's message to gain buy
in from the organization.
Strong business background with a determination to show how human
performance metrics can be a benefit to the organization.
Team oriented individual that builds key relationships both in and outside
the organization to foster growth of plans, projects, and relationships.
EXPERIENCE
Sr. Benefits Admin, EnergySolutions, Columbia, SC Jan. 2012 to
Present
Deliver benefits using exceptional customer service skills to approximately
1800 union and non-union staff.
Manage FMLA, STD, and LTD leave processes, diminishing risk to both
employee and company.
Utilize project management skills within the department to deliver new
products, manage benefit offerings, perform open enrollment, foster vendor
relationships, and manage related document development/review.
. Wellness team lead, driving the wellness culture through communications,
championing activities, growing four wellness events by 30%.
. Utilize project management skills to transition benefit administration of
a complex plan.
HR Generalist-Workforce Management, Philips Lighting, SC August 2008
to Dec. 2011
Carried out HR generalist functions for a manufacturing facility which was
part of the Philips Lighting Organization.
Sourced talent within the community using various recruiting methods and
directed onboarding initiatives.
Provided training to supervisors on performance management and other HR
related topics to optimize employee relations.
Managed STD, FMLA, and conducted open enrollment meetings; the go to person
for benefit issue escalation.
Other contributions to the company included developing job descriptions,
assisting in the planning of organizational events; acted as the company
liaison for temporary staffing coordination.
. Raised employee engagement survey results by 10 percentage points from
2009 to 2010 through effective change management and initiation of the
company induction program.
. Developed a goal oriented performance evaluation which opened
communications channels and boosted employee performance.
. Constructed job descriptions, job grade performance levels, and staffed
30 positions for an offsite manufacturing facility.
HR Generalist, Arai Manufacturing Inc., Virginia Beach, VA August
2007 to August 2008
A member of the HR team of an international auto manufacturer/supplier for
Toyota.
Responsible for managing a complex company payroll and timekeeping system.
Administered the employee benefit programs and vendor relations.
Participated in train the trainer for 5S, developed complex training
documents for ISO certification process, and coordinated safety training
program for compliance with OSHA regulations.
Other contributions included managing the workers compensation program,
maintaining employee relations; assisting in staff onboarding and
coordinating the temporary staff.
. Lowered first aid costs approximately 15% through vendor research and
application of guidelines for usage of products.
. Aided in the implementation of a graded, standardized, pay range for
hourly staff which promoted fairness within the organization and
compliance with wage and hour laws.
. Trained supervisors on workers compensation incident reporting for more
accurate record keeping.
HR Manager, Citizens National Bank, Elkins, WV April 2000 to
August 2007
Oversaw the strategic HR efforts for a 5 branch, national bank.
Championed performance evaluation methods, coached managers, and identified
training needs of staff.
As facilitator of Total Quality Management program, led team based quality
efforts. Introduced motivational and recognition programs which enhanced
employee engagement.
Led training efforts, established and communicated policies, managed
compensation, and operated payroll systems, administered employee benefits
programs and improved recruiting/hiring endeavors. Assumed responsibility
for compliance of all HR programs.
. Instituted a low cost, new hire benefits program for part time employees
that led to decreased turnover. Launched first annual wellness week and
built a culture of healthier values within the organization.
. Developed a testing series which increased placement success for a higher
skilled, engaged staff. Initiated an internship program that allowed for
comprehensive exposure of high potential interns to all departmental
units.
EDUCATION
B.A. Degree, Magna cum Laude, Strayer University, Columbia, SC, Major:
Human Resources
Executive Program, MBA Essentials, West Virginia University, Morgantown, WV
Professional in Human Resources Certification since 2006
Senior Professional in Human Resources Certification 2014
Technology Skills
Computer skills include experience with various human resources information
systems such as Ceridian, Oracle, ADP, SAP, Global View and Paychex.
Proficient in Word, Excel, Visio, Project Professional and PowerPoint.
AFFILIATIONS
Member of Society of Human Resources Management (SHRM) 2002 to present
Member of Columbia Society of Human Resources 2012
Co-Chair of Newberry County Employer Committee 2009 to 2012
March of Dimes Team Captain 2000 through 2007 & 2009
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