Management Manager

RICK D. HANCKS

*M Company

M. 651-***-**** W. 651-***-****

EDUCATION

Kent State University

Masters Degree in Information Architecture and Knowledge Management

GPA: 3.95 May, 2012

St. Thomas University

St. Paul, Mn.

B.A., Computer Science - Telecommunications Management

GPA: 3.2 May, 1989

Honors: Minnesota Telecommunications Association Scholarship in

Computer Science

DeVry Institute of Technology

Chicago, Il.

Electronic Technician Diploma GPA: 3.9 Dec, 1977 Honors:

Dean's List

EMPLOYMENT

3M KM Manager July 2006 to

Present

Provide management and technical leadership for the corporate

knowledge management (KM) system. Lead the rollout, training and

implementation of KM across the divisions and staff groups within 3M.

Interface with clients and IT to bring requirements and new

functionality to the knowledge management tools. Evaluate new

technologies and vendors as we look to expand our portfolio and

service offering in the areas of customer support and knowledge

management.

3M IT Systems & Performance Management Services July

2002 to July 2006

Global Product Mgr.

Manage the Remedy incident management and Primus knowledge management

environments used globally by our Help Desks. Designed the

architectural environment for both of these global services. Handle

vendor relations, application testing, some customizations, and roll-

outs of these services.

3M I.T. CIS / Mobile Solutions Nov. 1997 to

July 2002

Mobile Product Mgr. / Mobile Consultant

Manage the mobile device space for the corporation. Evaluate new

mobile technologies for the mobile workforce and to provide solutions

to make our mobile workers more productive. Lead a team that rolled

out the new VPN service to the corporation. This included evaluating

the technology, designing the client, selling the concept to mgmt, and

delivering the final product.

3M I.T. Telecommunications June 1995 to Nov.

1997

Global Remote LAN Access Product Manager

Lead the rollout and implementation of Remote LAN Access for our

corporation. Helped define

the infrastructure required to meet our corporate goals and worked

with software vendors to

redesign our PPP dialer. Created RLA documentation for customer

installation, trained our technical staff, and provided a third level of

support for our helplines.

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