Customer Service Quality Assurance

Dana Ferria

Missouri City, TX

**********@*****.*** - 832-***-****

Creative professional with a diverse back ground in Mortgage, Customer Service, Data Entry, and Quaility

Control.

WORK EXPERIENCE

Production Clerk

Burnett Staffin - Data Bank - Houston, TX - September 2010 to February 2014

Responsibilities

Indexed and coded documents; Prepared documents for scanning ; prepped Files for scanning .Perform

Quaility Control on scanning and Data entry and correct errors

Accomplishments

met projects Deadlines, accurate with errors .

Quality Assurance

Burnett Staffing- British Petroleum Oil Company - Houston, TX - October 2010 to April 2012

Reports provided to Technology Support Related to Projects

• Scanning, Filing, Copying, Record keeping, Idenfying Documents

• Prepartion of File, Enter Document Information on to Computer

Loan Processor

Canoi Mortgage Company - November 2006 to October 2010

Receive basic loan information, Obtain remaining Documents from Customer

• Organize documents into File, Submit file to Underwriting

• Clear Conditions, Coordinate closing

Q A Tester

Aegis Wholesale Corp - August 2003 to November 2006

Defines and Track quailty assurance metrics such as defect Densities

• Open Defect Count, Reasearched loan lock attemps

• Pulled Products and Rates from Pricing Engine

• Test new release of Caylax Point 5.2, Net Oxygen, File Net, and UAT

EDUCATION

Business Adminerstration

Houston Community College

September 1998 to August 2001

Business Adminerstration

University Of New Orleans - New Orleans, LA

August 1992 to May 1993

General Coures of Study

St Mary's Academy

September 1989 to May 1992

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