Customer Service Technician
Resume:
David J. Patton **** Gettysburg drive
richmond, tx 77469
*******.***********@*****.***
CAREER OVERVIEW
Talented, results-driven IT professional with nearly 10 years'
experience in Computer and Information Technology Industry. Skills
Demonstrates versatile, multi-platform experience in computer
hardware, software, LAN/WAN, systems/network, design, Excellent communication
architecture, implementation, maintenance and support. skills
Strong work ethic
EDUCATION Vendor/Client relations
Customer service
Information Technology - Computer Network Systems, AAS 2011 oriented
ITT Technical Institute, Houston, Texas Adaptable
GPA 3.62 Team player
Resourceful
Computer Information Systems Logical
2005 - 2006 Self-motivated
Texas Southern University, Houston, Texas
Technical Qualifications
Computer Information Systems
2003- 2004
Stephen F. Austin State University, Nacogdoches, Texas Microsoft Office suite
System Applications
Computer Information Systems Windows XP/Vista/7
2002 - 2003 Windows Server 20xx
University of Houston - Downtown, Houston, Texas Microsoft Active
Directory
EXPERIENCE Linux
Mac OS
Support Technician Manager May 2010 - Jan 2013
All American Technologies, Houston, Texas PDA/Smartphone support
LAN/WAN
Assisted customers with their computer, software, and IT needs DNS
while providing excellent service. Interviewed, hired, Servers/routers/networks
scheduled, trained, supervised, and evaluated staff. Rang up
purchases and services and received payment from customers. VoIP
Repaired, maintained, and installed computers, components, and Network
software at residential and commercial properties per customers' administration/support
request. Followed up with customers to ensure customer Network security
satisfaction and retention.
User
Radio Talk Show Host, Tech Talks With David Patton April 2009 - support/troubleshooting
Dec 2009 Data backup/recovery
KTSU 90.9FM, Houston, Texas Remote Desktop
POS
Functioned as talk show host during pilot program providing Database design
callers with computer and other technical information and
answered questions. Resolved callers' technical type problems,
and provided suggestions to callers to assist them with their
problems. Assisted with other duties as directed.
Field Technician Supervisor Oct 2008 - Aug 2009
Alexaur Technology Services, Houston, Texas
Scheduled, trained, and supervised staff. Performed on site, in
house and remote support duties. Provided telephone technical
support to clients with excellent service. Repaired, maintained,
and installed computer hardware and software programs. Promoted
business and maintained solid customer base. Developed and
implemented procedure that reduced service turn around responses.
Followed all rules, regulations, and procedures to ensure quality
service and efficiency.
PC & Network Support Technician May 2004 - April 2007
Alfred Green & Associates, Houston, Texas
Managed and monitored daily IT support. Analyzed and critiqued
network setups and designs. Supervised network and computer
operations. Performed preventive maintenance on hardware and
software. Made weekly inspections of all computer systems and
networks. Resolved problems, made repairs, and installed
equipment as needed. Kept work areas and equipment clean and
orderly.
ACTIVITIES
Volunteer, Kappa Klinic Health Fair 2009 - Current
Member, IEEE Computer Society 2010 - Current
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