Administrative Assistant Quality Assurance

Tara Marie Raeburn

** **** ***** ******

917-***-****

************@*****.*** New York, NY 10037

State University of New York, Plattsburgh, NY, Bachelor of Arts in English Writing 2005/2009

Jewish Community Center, NYC 04/13-Present

Registration Associate

• Address class placement and account issues with members and program directors

• Enroll customers into various classes/events into IMIS database

• Review customer accounts and process payment, refunds, and credits according to JCC policy

• Compile financial and attendance records of events into spreadsheets for program directors to evaluate

• Provide critical support for JCC special events (including movies, lectures, shows, readings, etc.)

Welcome Desk Associate 12/12-04/13

• Answered and routed phone calls to the appropriate departments

• Responded to inquiries about various programs and events; maintained the Welcome Desk

• Sold JCC products to members, managed cash register and inventory

• Oversaw spin classes, insured members are properly secured on their bikes in time for the class

Althalon Sportgear Inc, NYC, Data Entry (via Adam Personal) 11/12-

04/12

• Answered inquiries from vendors regarding availability of stock

• Created FedEx labels and tracked merchandise from the warehouse to various vendors

• Generated spreadsheets of obtainable products, recorded orders from retailers

• Created invoices, modify, updated, and corrected data in QuickBooks

Northwestern Mutual, NYC, Administrative Assistant 09/12-

11/12

• Interacted with clients on daily basis, ensured their policies were not in danger of being terminated

• Answered and directed phone calls, monitored all incoming/outgoing emails, and drafted correspondence

• Closely monitored clients’ policies regarding late payments or over borrowing

• Answered clients confidential questions about their insurance policies

Sumitomo Mitsui Banking Corporation, NYC, Administrative Assistant (via PeopleFinders Plus) 04/12-06/12

• Maintained control sheet database of all pre-approved borrowers, monitored weekly due date report

• Maintained trigger report which flags events including changes in stock or CDS prices

• Performed data entry for SMBC owned companies; created electronic records of London branch materials

• Updated New York and London system daily with the previous day’s stock report

The Law Offices of Stan G. Horowitz, NYC, Quality Assurance Analyst (via AppleOne) 04/11-03/12

• Assisted in preparation of loan documents and assured accuracy before sending to borrowers

• Interacted with clients, ensured documents were delivered and received by the correct date

• Performed quality checks of loan documents to ensure compliance with Federal & State regulations

Administrative Assistant

• Utilized New York City ACRIS online register to retrieve necessary client information for the complete

filing of loan documents

• Reorganized filing system and entered borrowers’ information into Winclose database

• Liaison to JPMorgan Chase Bank, N.A. and borrowers for the efficient processing of all documents

related to the refinance of mortgages under the HARP federal program

Herman Katz Cangemi & Clyne, LLP, NYC, Legal Assistant 10/10-

03/11

• Drafted legal correspondence to clients

• Entered confidential client information into CliPAD database; created invoices to bill clients

• Answered and routed telephone calls, managed office calendar and office supplies

• Initiated law suits and filed legal documents with the New York State Supreme Courts

Qualifications: Proficient in Microsoft Office Suite, SAP (HR database) CliPAD Building Tax Database:

WinClose Real Estate Closing Database, IMIS (Registration database)

Contact this candidate