My Resume

Salvador Omar Feliz Sosa

**********@*****.*** 603-***-****

About Me:

I am a bilingual (Spanish) dedicated, quick learner and technically skilled business professional with a

versatile administrative support skills; set developed through experience as a sales manager, store

manager, restaurant manager and technical support, offering advanced computer skills in Computer

Hardware (Repair Services), MS Office Suite software and Networking Setups experience.

Job Experience:

Sleepy’s “The Mattress Professional’s” – Showroom Manager (October 2013 –

Present)

• Delivering positive, quantifiable results for Sleepy’s and its customers

• Providing leadership, supervision and training to Mattress Professionals, to drive sales and

maximize margin; interacting with sales team during customer interaction; handling T/O’s

• Analyzing and reviewing Mattress Professionals sales reports; conducting business reviews;

taking action

• Monitoring showroom compliance with policies and procedures, including opening and closing,

protecting company assets, and bank deposits

• Overseeing the optimization of the overall customer experience

Bob’s Discount Furniture – Sales Manager (January 2011 – October

2013)

• Ensure that each customer receives outstanding service by providing a friendly environment. As

well as maintaining solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Scheduling furniture deliveries as well resolving most concerns with customers.

• Assist in floor moves, merchandising, display maintenance, and housekeeping.

• Assist in processing and replenishing merchandise and monitoring floor stock.

AT&T Authorized Retailer – Store Manager (January 2008 – December

2011)

• Scheduling employees, maintaining inventory levels and conducts physical inventory checks.

• Maintain store appearance, and completes day to day paperwork as required.

• Spends 75% of time on the sales floor to ensure efficient technical troubleshooting.

• Resolves customer escalations. Verifies accuracy of daily service revenue reports and bank

deposits.

• Maintains proper inventory controls, facilitates inventory transactions and maintains compliance

with AT&T Mobility store standards.

• Ensures store is opened and closed appropriately by following standard procedures.

Papa Gino’s Restaurant – Restaurant Manager (February 2005 – December

2008)

• Team member recruitment, staffing, scheduling and retention

• Inventory control/record keeping

• Team member training, motivation, performance, and wage reviews

• Maintenance of equipment

• Management control/profitability

• Management/floor control

Learned Skills

• •

Sales Management Restaurant Management

• •

Teambuilding & Supervision Meeting & Event Planning

• •

Staff Development & Training Records Management

• •

Policies & Procedures Manuals Inventory Management

• •

Report & Document Preparation Expense Reduction

• •

Spreadsheet & Database Creation Advertising Management

Education

PUCMM (College) “Computers Science and Business Administration” (January 2003 – November

2005)

Ricart Ameliat (High School) “Technical and Administration” (January 1998 – December 2002)

UASD Computer Theory “Microsoft Windows and Microsoft Office” (February 2002 – December

2002)

Microsoft Office Specialist (MOS) Certified (January 2002 – December

2003)

Certification’s

Info Redes “Networking Architectural” (October 2001 – November 2001)

Info Redes “Installation and Support of LAN Network” (November 2001 December 2001)

Info Redes “TCP/IP Standards and Protocols” (February 2002 – March 2002)

Info Redes “Networking Cable, Design and Implementation” (March 2002 – April 2002)

Info Redes “Integration with TCP/IP” (May 2002 – June 2002)

**********@*****.*** 603-***-****

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