Software Technical Support

SYED ZEESHAN KHALID

**** ** **** **. **** Apt # *07 Houston, TX 77070

Ph: 832-***-**** Email: **************@*****.***

HARDWARE /SOFTWARE/HELP DESK / TECHNICAL SUPPORT

PROFESSIONAL

Skilled Help Desk Technician with 5 years of experience providing PC and Client/Server tech

support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving

client issues with hardware maintenance, installations and upgrades. Experienced in technical call

center operations, providing service by communicating effectively with technical and non-technical

staff.

Summary of Qualifications:

Experience in a software lifecycle and with new and old software support.

Hands-on experience working in a technical support and large data center environment

Profound knowledge of Windows OS – XP/Vista/7

Extensive knowledge of MS Office 2007 and Symantec Ghost

In-depth knowledge of Windows Active Directory and Exchange

Thorough knowledge of various types of hardware and printers

Excellent ability to identify and resolve problems in a timely manner

Exceptional ability to grasp business applications and provide trouble shooting

Excellent organizational and communication skills.

Hardware:

HP Desktops / Laptops, IBM ThinkPad, Toshiba, Ethernet, Cisco Linksys Routers, Video & Sound

Cards, CD-ROM Drives, HP Printers, Xerox Copiers, iPods, iPhones & Android phones, Apple Mac

Book Pro.

Operating Systems:

Windows 7 Pro, Win XP Pro, DOS, Mac

Software:

Microsoft Office 2003 / 2007 /2010, Norton Ghost, IE 8/9, Chrome, Firefox, Outlook 2003 / 2007 /

2010, Outlook Web Mail, MacAfee Virus Scan, Visual Basic, SQL, Oracle, MS Access, Power Point,

Excel, Photoshop Dream Viewer. POS software Passport systems.

Professional Experience:

Hardware Technician

WorldWide TechServices.

January 2014 to Present

Responsibilities:

Troubleshoot computer problems, installing windows, Replace motherboard, LCD and all

peripherals easily.

Products used are DELL, LENOVO (IBM), and HP.

Technical Support Analyst I/Helpdesk Support: January 2013 - present

Houston Public Library.

500 Lubbock,

Houston, Texas, 77002

Responsibilities:

Setup new laptops HP 5830P with windows 7 ghost image, manage Wi-Fi link to domain and

install network coin copier.

Installations of Windows 7, XP, Deploying software through network.

Hardware/Software installation experience

Strong knowledge of hardware peripherals including HP, Ricoh Printers, Copier, and

Scanners.

Remote/Phone based support experience

Fixing hardware issues and configuring software problems.

Current A+ or Net+ certification.

Experience with Active Directory

In depth knowledge and experience with Microsoft Office Suite 2007 & 2010

Answer customer issues, and advanced troubleshooting techniques to help resolving the

issues.

Remote Desktop Server, Exchange, Outlook and WebApp.

Technical Support Analyst: January 2005 - March 2013.

Shenshah Inc. – 14711 FM 529

Houston, Texas 77095

Responsibilities:

Windows XP / Vista / 7 installation / Configuration.

Provide desktop support for 20 remote location in the greater Houston area by phone or in

person as needed to minimize downtime

Plan and lead training sessions for new and existing employees as part of the "Tech Team"

initiative; facilitate at least 2 sessions per month

Support as necessary on a 24-7 basis to limit system down time during internal or external

outages and peak enrollment periods

Identify, isolate and repair computer equipment showing wear and tear as well as during

preventative maintenance routines

Use Remote Desktop Login to trouble shoot issues for internal and external users.

Troubleshoot day to day support and issues regarding hardware or software.

Configure / Install Microsoft office and other custom software applications.

Break / fix Laptops / Desktops/ Network & local printers.

Configure Wireless Networks for remote locations.

Hardware Analyst/Software Support: March 2002 – May 2004

ICI Limited – Karachi

Pakistan

Develop and maintain the software for their customer meetings with employees.

Maintained desktop computers, including support of hardware, software and peripherals

installed.

Troubleshoot day to day support and issues regarding hardware or software.

Provided technical guidance, oversaw and monitored data processing operations and formal

reporting of problems with computer systems platforms.

Reduced production processing hardware and software problems.

Oversaw machine modifications and equipment installation to increase the capacity and

availability of the system.

Education:

Bachelor of Computer Science – Bahria University Karachi Pakistan

Working Bachelor of Computer Science – Lone Star College Tomball TX

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