Customer Service Technical Writer
Resume:
DAVID G. KINGINS
Royal Oak, MI 48067
PROFESSIONAL SUMMARY
Highly organized, detail-oriented writer / editor. Automotive
documentation development for Critical Plant Floor Application support and
training. U.S. Army maintenance manual development referencing MIL SPEC /
TACOM specifications; help desk knowledge base software documentation /
flowcharts; ISO / Sarbanes-Oxley compliance policies, procedures, work
instructions; template design; process development and implementation;
interior web content, and advertising / marketing literature. Coordinate
with subject matter experts to convert raw data into user-friendly
instructions. Adapt quickly to new software tools as necessary. Meet
strict deadlines. Team player: work well in groups; independently.
EDUCATION
B. A., English - Wayne State University - Detroit, MI
CONTINUING EDUCATION:
Introduction to Computer Information Science - San Francisco City College
Programming in Visual Basic - Oakland Community College
Object Oriented Programming I (Java) - Oakland Community College
Windows 2000 training
Technical Writing, Text Editing, Web Development, QA practices
SKILLS
EXPERIENCE WITH:
Internet: MS PowerPoint 2010 Macintosh OS
Web development: Internet RealJ Communications:
Explorer
Languages: Snagit 10 WebEx
Java SharePoint 2010 MS Lync
HTML MS SQL Server 2008 Novell GroupWise
Visual Basic Facet Term HP Virtual Rooms
Visual FoxPro Lotus 123 NetMeeting
Software: OVSD (Open View Service Lotus Notes
Desk)
Adobe HomeSite Hardware: Yahoo Instant Messenger
Adobe Fireworks PC/Macintosh platforms MS Outlook
Adobe Dreamweaver Operating Systems: MS Outlook Express
MS Visio Windows 2000/NT/XP/7 eRoom
Enterprise
MS FrontPage MS DOS WS_FTP Pro
MS Office XP UNIX Lotus Sametime Connect
MS Access Novell Netware PCAnywhere
WORK HISTORY
FORD MOTOR COMPANY - Dearborn, MI November 2010 - February 2014
Technical Writer
As a Technical Writer, tasks included development, publication,
distribution of documentation for operational use, training, support of
critical plant floor applications
Edited, updated, managed existing documentation
Developed templates for specific types of documents
Assisted with training
DRS TECHNOLOGIES - TSI Land Division - Madison Heights, MI August 2008
- February 2009
Technical Writer
U.S. Government Security Clearance: Public Trust, DOD, expired August 2010
As a Technical Writer, tasks included development of U.S. Army NMWR
vehicle maintenance manuals referencing MIL SPEC, TACOM specifications
Coordinated with mechanics, subject matter experts for hands-on
understanding of vehicle components
Coordinated with technical illustrators to produce exploded line art with
callouts
Edited, updated, verified current NMWR work packages
WORK HISTORY - continued
MARKETING ASSOCIATES, LLC - Bloomfield Hills, MI October 2006 - August
2007
Technical Writer
As a Technical Writer, tasks included working with the Market Support
Services team to provide assistance to the IT, Sales, Executive, and
Customer Service, departments of the marketing firm
Developed and compiled proposal documentation such as RFQ responses and
SOWs utilizing MS Word
Developed data base documentation with input from subject matter experts
Edited, updated copy for existing data base documentation
Wrote copy for company web site
Developed, edited flow charts based on data from subject matter experts
utilizing MS Visio
Developed, edited ISO documentation based on data from subject matter
experts
Assisted in development of slide presentations utilizing MS PowerPoint
Attended sales, launch, team meetings as necessary
Offloaded work to offsite writers as necessary
HEWLETT- PACKARD COMPANY, INC. - Warren, MI April 2006 - September
2006
Technical Analyst / Applications Specialist I
As a Technical Analyst, tasks included working with Knowledge Transfer and
Service Request teams to document Level 2/3 help desk support procedures
for General Motors Corporation
Gathered data from subject matter experts utilizing MS Excel
Developed processes, instructions for onsite support personnel utilizing
MS Word
Wrote, rewrote, formatted, updated current documentation utilizing MS
Word, MS FrontPage
Edited, updated eRoom files
Uploaded eRoom files into AKM knowledge base
Updated worksheets, templates, flowcharts
Assisted Service Request Team with ticket entry/close utilizing OVSD
KELLY IT RESOURCES, INC. -Troy, MI October 2004 - April 2005
Technical Writer
As a Technical Writer, tasks included the development and preparation of
Policies, Procedures, Work Instructions for Sarbanes-Oxley compliance
audits
Developed, edited, updated, maintained documentation, templates, and forms
for Policies, Procedures, Work Instructions utilizing MS Word
Developed, edited, updated, maintained Process Flow Charts utilizing MS
Visio 2000
Developed, assisted in implementation of processes that support Policies,
Procedures and Work Instructions
Met with Subject Matter Experts to gather data to develop new, and update
existing documentation
FORD MOTOR COMPANY - Dearborn, MI September 2000 - June 2003
Technical Writer / Documentation Specialist
As a Documentation Specialist, tasks included the development of code,
templates and publication of web/application-based search tools for the
global help desk operations of Ford Motor Company
Developed, published, updated and maintained templates, content for web
pages in support center knowledge base utilizing HTML, Dreamweaver and
FrontPage
Developed, published, updated and maintained content for site/application-
based search tools utilizing MS Access
Documented site/application launches and new help desk tools utilizing MS
Word and FrontPage
Ongoing Project Management with application owners, sight managers,
subject matter experts to gather data prior to development process
Processed feedback from analysts as part of the ongoing maintenance of all
application documentation
Assisted with implementation of operational processes
WEBSITE DEVELOPMENT - Detroit, MI July 2000 - September 2000
Independent Contractor
Assisted in the development of the following web development service URL:
http://www.easywebonline.net/portfolio
Developed templates and interior content utilizing Allaire HomeSite 4.0 and
HTML
Hand-coded content as necessary utilizing HTML
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