Sales Manager
Resume:
Farid Ghafelpour
Business Operations Manager
Irvine, California 92606
********@*****.***
US Army Veteran
PERSONAL SUMMARY
A progressive Business Operations Manager with a particular strength in driving performance,
reducing inefficiencies and cutting costs. Farid is a self-motivated and focused candidate who
has over ten years experience of working in senior managerial roles. He is self-sufficient and
resourceful, with a responsive, cooperative and knowledgeable approach to work as well as
professional attitude to dealing with all operational issues that may arise. Even though he leads
through the facilitation and empowerment of others, he is still willing to take personal
responsibility for all problems under his governance.
AREAS OF EXPERTISE
MANAGERIAL
● Identifying, developing and implementing best practice that increases performance.
● Apt at resolving contractual, technical and financial issues with partners.
● Sales and business development skills.
● Knowledge and experience of procurement processes, procedures, and policy setting.
● Leading a team and prioritizing and managing resources through others to meet goals.
● Experience of working in complex structures.
● Developing business relationships through networking.
● Can communicate complex technical data and statistics clearly.
● Stakeholder, people and relationship management.
PERSONAL
● Ability to communicate in a clear and effective manner.
● Having the patience to deal with multi decision maker sales processes.
● Organized, calm and never buckling under pressure.
● Having a positive ‘can-do’ approach towards change.
● Able to take tough decisions and sustain momentum, pushing for timely action.
● Willingness to learn, improve and adapt.
CAREER HISTORY
March 2006 - Present
All Purpose Cleaning Company Irvine, California
BUSINESS OPERATIONS MANAGER
Responsible for ensuring that all Business Operational tasks are done correctly, cost effectively
Farid S. Ghafelpour United States Army Veteran Non Commissioned Officer
and delivered on time. Also in charge of maintaining a good working relationship with the
company's main customers and clients.
Job Duties:
• Implementing new operational processes and procedures.
• Delivering regular team communications and organizing monthly meetings.
• Supporting the planning, development and overall management of project budgets, in
• Collaboration with relevant senior field managers and HQ staff.
• Seeking ways of adding value to existing work areas.
• Working closely to build and maintain close working relationship with clients.
• Maximizing accuracy, productivity and space utilization.
• Assisting in the recruitment, training and development of staff.
• Solving disputes and complaints in a professional manner and within guidelines.
FORD MOTOR COMPANY Nov 2001 - Feb 2006 Irvine, California
SALES MANAGER
Accomplished business development activities by researching and developing marketing
opportunities and plans; implementing sales plans; managing staff.
Job Duties:
● Established sales objectives by forecasting and developing annual sales quotas for regions
and territories; projecting expected sales volume and profit for existing and new products.
Implemented national sales programs by developing field sales action plans.
●
Maintained sales volume, product mix, and selling price by keeping current with supply
●
and demand, changing trends, economic indicators, and competitors.
Established and adjusts selling prices by monitoring costs, competition, and supply and
●
demand.
Completed national sales operational requirements by scheduling and assigning employees;
●
following up on work results.
Skills/Qualifications: Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation
for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market
Knowledge, Developing Budgets, Staffing, Statistical Analysis / Reporting, Financial
Management, Public Relations, Personal Development.
United States Army Aug 1997 - Sep 2001 Fort Bragg, North Carolina
Non Commissioned Officer
First Line Supervisor
Farid S. Ghafelpour United States Army Veteran Non Commissioned Officer
Directly supervised, trained, and evaluated 10 personnel, supporting over 500 troops in two
countries, with an inventory list of 750 line items, and material assets valued at $15M (including
large vehicles).
Job Duties:
Supervised and implemented rigorous programs of instruction for groups of up to 30 soldiers in
basic and advanced infantry skills, maintenance of U.S. Army vehicles and equipment, and life
skills. Managed a 10-man infantry squad performing monthly performance reviews, compiling
personnel reports, and coordinating logistic support resulting in 100% mission accomplishment
rate.
LIST OF TRANSFERABLE SKILLS
Problem Solving, Interpersonal, Time Management, Leadership Skills, Self-Starting, Team-Work
Skills, Teaching Quality Control Analysis, Advising, Conflict Resolution, Public Relations,
Presentations, Communications, Facilities Mgmt. Office Experience, Planning, Case
Management, Research/Writing, Transit Operations.
Education
California State University Fullerton Aug 2008 - June 2013
Bachelor of Arts Major: Criminal Law Minor: Business Administration
Additional Coursework and License
Active California Department of Real Estate Realtor, Current Real Estate Sales license
Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
Experience with QuickBooks and with maintaining office budget
Ability to work with several operating systems, including Windows, Mac OSX and Linux
Trilingual speaker
Hazardous Materials Regulations Training Certificate
Farid S. Ghafelpour United States Army Veteran Non Commissioned Officer
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