Customer Service Quality Assurance

Juan Carlos Cantu

**** ********* **, ******, ** 77545

832-***-**** - ***************@*****.***

EDUCATION

. San Jacinto Community College

o Associates in Web Development

. Houston Community College: 2007 - 2010

o Core Courses

ACHIEVEMENTS

. Advanced quickly from a Technical Representative I to Technical

Representative III and recognized by the General Manager.

. Gave constructional feedback while monitoring employees which they

used to move further in the company.

. Developed and designed a website using CSS, XHTML, and Drupal for ATW

Management Inc.

SKILLS

. Dreamweaver, HTML5, XHTML, CSS3, Drupal, Web Admin.

. Basic knowledge of XML, PHP, and JavaScript.

. Adobe Photoshop, Adobe Flash, Adobe Premiere Pro.

. Windows XP /Vista/Windows7.

. MS Office Suite

. Highly motivated to learn new languages and technologies.

. Team player.

. Fast and efficient worker.

. Quick learner.

. Bilingual

WORK EXPERIENCE

. Best Buy- Geek Squad.: 2013- Current

o Helping customers with general computer related questions.

o Selling the right product to the customer, depending on their

needs.

o Troubleshooting and providing a solution on computers and mobile

phones.

. Dish Network Customer Care Center - Alvin, Tx: 2006 - 2010 -

Technical Representative III

o Monitored and evaluated employees after the initial training

period, which included training of methods and procedures.

o Provided excellent customer care while trouble shooting and

walking customers through the trouble shooting process.

o Quickly resolved escalated issues that could not be remedied by

level one customer care representatives.

o Consistently achieved 100% on quality assurance monitoring and

100% on customer satisfaction survey.

o Would cover for supervisors when they needed help, deescalated

customers issues.

. ATW Management Inc.: 2010 - Contract Web Designer

o Worked with the Vice President to create a layout for their

company.

o Recorded and edited videos to enable for public view on the

website.

o Project leader and Web Administrator.

o Developed and designed their website with Drupal and CSS.

o Received company recognition for fast and efficient work.

. Target: 2005 - 2006 - Guest Services

o Provided excellent customer service while cashiering.

o Resolved customers' needs quickly and efficiently.

o Worked with the store director with the planogram during the

business hours as well as the holiday seasons.

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