Engineer Management
Resume:
Mark N. Bruce
Finksburg, MD. 21048
Information Technology Consultant
Senior System Engineer with expertise in a diverse range of technologies within the IT field; demonstrated success in Network
Modernization & Assurance, Quality Assurance, Configuration Management, Database and Unix System Administration for over 16
years; hands on experience of network security protocols, reverse engineering, and traffic analysis. I have proven leadership abilities in
system integration and experience in related IT project management.
Qualification Highlights
• Information Technology Planning & Integration
• Change & Configuration Management
• Contingency Planning
• Metrics Development and Tracking
• Risk Assessment
Professional Experience
Accenture Federal Services February 2014 -
Present
Technical Support Associate Manager
• Push packages of builds that are to be deployed to various production environments.
• Install and maintain security patches on the operational and development system, which includes but is not limited to, Red Hat
Linux, JBoss, VMWare, Tomcat, and Apache web services.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key
processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintain the necessary metrics and be responsible for the appropriate configuration management of all configuration items that
constitute a build.
• Facilitate the creation of the Application Deployment Plan (step by step)
• Maintain the day to day operation of multiple high critical applications in a hosted model.
• Assist in application and network service planning.
• Communicate issues and incidents to appropriate teams for escalation or remediation.
• Ensure identification and prioritization of defects, deployment of hotfixes, and retest Coordinating Emergency deployments.
• Ensure all tickets are assigned, tracked, executed, followed up on, resolved and closed appropriately.
P.K.W. Associates, Inc. December 2008 - January
2014
SR. System ENGINEER
National Security Agency (NSA)
• Hands on experience implementing, administering and troubleshooting Cisco high-end Routers/Switches, Juniper, Brocade and other
IP based hardware.
• Developed and supported cyber security research and development efforts.
• Worked with carriers to troubleshoot and resolve connectivity issues related to circuits (T1, T3, On, DS3, and ISDN).
• Handled various cyber security issues in coordination with internal and external parties.
• Developed and implemented strategic plans and schedules to support cyber security.
• Knowledge of enterprise monitoring tools such as HP OpenView and HP NNM.
• Conducts technical analysis of Firewalls, network nodes, LAN/WAN communications, switches, and various transmission systems.
• Install and maintain security infrastructure, including IPS, IDS, log management, and security assessment systems.
• Responsible for providing network performance programs that control the batch and on-demand production publication of the
graphs, tables, and e-mails which are used to proactively manage/engineer/maintain the many parts of the infrastructure and verify
the satisfaction of network Service Level Agreements.
• Assist in day-to-day support operations for the WAN network regarding analyzing requirements, implement solutions for data
manipulation, retention, consolidation, and summarization and reporting which may include working with the Flow Analysis and
Modeling team.
• Respond to inquiries from campus and field site personnel regarding published statistical reports.
• Experience as a System/ Network Administrator in large network environment
with strong administration and troubleshooting skills on Linux/UNIX, Windows
• Very confident with Apache, sendmail, MySQL, DNS, DHCP, and samba on Linux
• Solid knowledge with Perl, Python and Linux Shell scripting languages
• Good understanding of network LAN/WAN concepts and protocols, such as TCP/IP, OSPF, RIP, and BGP
• Hands on experience with Red Hat Enterprise Linux administration and implementation – Installation/Upgrade & Configuration of
Servers – Network, Firmware, OS & File system
Digital Management, Inc. (DMI) November 2010 -
September 2012
SR. Database ENGINEER
DISA/Pentagon
• Installing and upgrading the Oracle DBMS and all its associated products to include application tools.
• Creating and resetting user accounts.
• Experience with database administration on Oracle databases 9i and 10g.
• Experience with database administration on MS SQL server 2000 and 2005.
• Experience with the application of database backup/recovery architectures and procedures.
• Creating primary objects (tables, views, indexes) once application developers have designed an application.
• Controlling and monitoring user access to the database.
• Monitoring and optimizing the performance of the database.
• Performing set up, troubleshooting and maintenance of replication.
Imagery & Intelligence Solutions June 2008 - November
2008
DATABASE MANAGER
Defense Intelligence Agency (DIA) Bolling AFB, Washington, DC
• Responsibilities include gathering requirements from customers and designing databases and applications to meet those needs.
• Developing, implementing, and maintaining logical and physical data models for a data warehouse and transactional databases.
• Reviewing current operational data structures and recommending optimizations and reconfigurations as warranted.
• Working with other administrators to implement new standards and create databases.
• Maintaining web applications and reports including making bug fixes, technical improvements, and customer requested changes
and/or enhancements.
• Installing and supporting various COTS products that are integrated within custom applications or used to develop custom
applications.
NJVC-LLC May 2005
- June 2008
SENIOR CONFIGURATION MANAGEMENT NETWORK LEAD November 2006 - June 2008
National Geospatial-Intelligence Agency (NGA) Washington Navy Yard, Wash, DC
• Responsibilities include supporting the development and implementation of Configuration Management (CM) policy and standards;
and providing leadership, strategy and direction to the CM working group for the entire NGA Network Enterprise Architecture.
• Advanced SQL Reporting Services reports with selection criteria pages and SQL Server
• Performed configuration audits of NGA systems applying ITIL and ISO 9000 approved CM processes; compiled delivered the
audited Hardware, Software and documentation in Finalized raw findings report to senior management for 2500+ CI s
• Developed a State of the Practice Metrics process to support NGA s Metrics program resulting in accurately captured scheduled and
unscheduled outages of Servers to include system availability, customer impacts and outage resolution
• Built custom SQL .Net applications for data extraction for tracking, documenting and reporting changes to the operational baseline
systems at CONUS/OCONUS sites; Ensuring accountability of Field Service Representatives, sites Hardware, Software Firmware
and components
SENIOR SYSTEM ENGINEER LEAD May 2005 - October 2006
National Geospatial-Intelligence Agency (NGA) Washington Navy Yard, Wash, DC
• Lead CM Transition Engineer in the planning, development, and execution of Transition Plans and process based on NGA s
Transition Directives to transfer O&S from the developer or other organizations to the IT/IS contract.
• Data Warehouse: Architected and developed system that imports data from legacy database (DB2) in form of flat files. Incoming
data is parsed, scrubbed for errors, and loaded into final database in denormalized form for fast reports performance.
• Provided management/oversight and technical assistance with program, requirements management, performance-based
management, information security systems management (ISSO), Configuration Management, Documentation Management, Release
Management and independent verification and validation (IV&V) for the ever- expanding IT capabilities for the DoD, DODIIS, IC
and JITF-CT intelligence analysis mission.
• Provided comprehensive range of program and project management capabilities to support the needs of the JITF-CT IT Program
Management Office (PMO).
• Prepared reports for management and for clients defining problem, evaluation, and solution method.
BAE SYSTEMS NSS Suitland, MD September 2000 -
April 2005
SENIOR SYSTEM ENGINEER LEAD
Office of Navel Intelligence (ONI) Suitland, Maryland
• Lead Site Engineer in the integration, installation and configuration of the DCGS-N Command Information Library (CIL) into the
Cruise Missile Program (CMP) infrastructure.
• Provided technical support to the overall effort of implementing the CIL into the Network at ONI working on Solaris and Network
App Storage Systems.
• Debugged complex network, utility, application, and performance problems using packet snuffers, debuggers, source code, and
system call tracers.
• Developed administrative tools using C, Perl, ksh, and csh to perform various functions including: reporting of systems failures,
automation of common tasks, and password management. Researched all proposed hardware and software components to determine
the best system configuration needed to support the application and meet availability requirements.
• Responsible for providing technical support to the configuration and control process that supported our government customers.
Technical Skills / Systems Proficiency
Hardware/OS: Red Hat Linux, Sun Solaris 2.5, 2.6, 8,10 Sun Enterprise 5500, Sun Fire 6800, SGI Origin,
Windows 95/98, NT, 2000, XP, ADIC Tape Libraries, Network App Storage (NAS)
Software / Tools: Apache, Tomcat, JBoss, Splunk, Tivoli, HP OpenView, HP NNM, SolarWinds
Fluent in all common UNIX tools including shell-scripting (sh, csh, ksh, bash)
Programming Languages: VB.NET, T-SQL (DDL, DML), VB script, C, Perl, Java, C++, HTML, Python, XML
Network Protocols & Hardware: Cisco VoIP, QoS, SideWinder Firewall, DHCP,LAN/WAN, Frame-Relay, OSPF, MRTG Graphing
Tool, Cisco Works, HP OVPI, OPNET, AceLive, Cisco series Routers, Cisco Catalyst Switches,
Juniper Devices, TCP/IP, UDP, SNMP, SMTP, NIS/YP, NFS, FTP. Familiarity with routing and
switching.
Technology Areas: Systems Analysis and Design, Network and System Requirements, System Engineering
Methodology, Application Engineering, Configuration Management, Integrated Logistics Support,
System and Client Integration, and IV &V.
Quality Assurance: CMM, ITIL and ISO9000 standards and practices
Security Technologies: Retina Network Security Scanner; SSH; SSL; Digital Certificates; Anti-Virus Tools
Education & Certifications
B.S., Electrical Engineering, 1997
Morgan State University, Baltimore, MD
CompTIA Security+ Certified, December 2010
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