Customer Service Management

Joemar Gervacio

Corporate Purchasing Agent - U.S. Healthworks

Sunland, CA

**************@*****.*** - 818-***-****

Over ten (10) solid years of experience in Purchasing and Procurement, five (5) years in Strategic Sourcing

and Vendor Management, four (4) years in Contract Administration, Spend Cost Analysis, General Accounting

and Business Office Management, and over fifteen (15) years in Customer Service.

WORK EXPERIENCE

Corporate Purchasing Agent

U.S. Healthworks - June 2012 to Present

Oversees procurement of services for 190+ Occupational Medicine and Urgent Care centers nationwide.

* Streamlined the Service Procurement process from requisitions to invoice matching.

* Facilitate the strategic sourcing, and purchasing process of all FF&E Capital Expenditures and Services for

190+ Occupational Medicine and Urgent Care centers nationwide.

* Solicits and evaluates proposals from vendors and checks for accuracy.

* Reviews and checks for accuracy, specification and processes all approved requisitions.

* Interfaces directly with Accounts Payable in instances where price discrepancies exist between the purchase

order and invoice.

* Assist in clearing buyer messages and cost discrepancies in Lawson system.

* Assists the Purchasing Director with Medical Equipment market trend studies and cost analysis.

* Assists the Purchasing Director in administering Service contracts.

* Helps to complete tasks in the Purchasing Department that are not within the job description especially

when responsibilities have been met, to assist in areas that may require assistance within the Purchasing

Department such as assisting in converting of non-medical and service requisitions to purchase orders.

* Work closely with RVPs, I.T. dept and Center Managers providing item specifications and vendor contractual

advice.

* Work closely with National Vendors in establishing FF&E standards.

* Work closely with National Vendors in establishing execution of Service contracts.

* Work closely with vendors on lead and delivery times to ensure strict deadlines are met.

* Monitors purchase orders processed via EDI through GHX.

* Assists in Inventory for 208 clinics twice a year - researching and verifying current company contracted pricing.

Senior Procurement Specialist and Contracts Administrator

AECOM - October 2008 to January 2012

Implemented and administered Furniture, Fixtures and Equipment Contracts and Procurement SOPs.

* Facilitated the purchasing and strategic sourcing process by receiving lists of items to be purchased; sending

correspondence to vendors for quotes; verifying information with vendors; and coordinating delivery times with

vendors.

* Identified contractual and Procurement operational risks and assisted with risk mitigation strategies and

ensured compliance with LACCD's procurement and contracting policies and procedures.

* Supported Project Managers by conducting reviews of RFP's, vendor proposals and contracts, change orders

and other legally binding documents in a fast-paced, schedule-sensitive work environment.

* Worked closely with Vendors to ensure compliance with all aspects of the contracts and on new products

to keep up with product trends.

* Provided contractual advice to campus Project Managers, and negotiate agreements with vendors to ensure

the most favorable terms and conditions and lowest possible cost.

* Coordinated review of contractual documents with Legal department as necessary, ensuring internal

turnaround times and strict deadlines are met.

* Identified areas of potential risks to Client and to enforce provisions of contract Post award.

* Worked closely with Document Controls department to make sure all forms and bid packages are posted

correctly.

* Conducted research on sustainable and innovative products relevant to the client's needs; met with industry

leaders regarding product awareness and implementation of industry-leading standards incorporating them

in the program.

* Accomplished proposal solicitation and evaluation through award process.

* Created and executed pertinent paperwork from RFPs to P.O. closeout forms.

* Tracked and reported on contract purchases, report on minimums and maximums per contract, including all

contract expiration dates.

Purchasing Specialist and Returns Manager

EMBLEM ENTERPRISES, INC - June 2004 to October 2008

Provided support to sales team, vendors, other buyers and customers in analyzing Remake/Replacement

orders to maintain strong business relationship.

* Negotiated percentage of discount and implement vendor agreement on all Remake / Replacement purchase

orders.

* Acquired competitive bids, analyzed quoted prices from different vendors and negotiated for the lowest

price and grant production jobs to appropriate vendor based on quality standards, lead time including delivery

capabilities.

* Prepared and distribute monthly returns/mistakes to sales team, buyers, shippers and production team;

acquire plan of correction/solution and incorporate them in the system's Knowledge Base for future reference

to improve the company's overall quality standards.

* Updated and review Remake/Replacement purchase orders to make sure that all vital departmental notes

are in place in order to maintain the company's overall quality standards.

* Resolved persistent problems related to vendor quality, lead time and delivery.

* Researched and locate new vendors both local and international in B2B websites.

* Managed the qualification of new vendors and negotiate pricing.

* Provided support to A/R team in analyzing paid and unpaid invoices in regards to return issues.

* Analyzed customer's invoices, issue & apply credit memos.

Administrative Asst, Payroll, Benefits and A/P Coordinator

AUTUMN HILLS HEALTH CARE CENTER - March 1995 to May 2002

Assisted the administrator in all aspects of administrative duties.

* Coordinated corporate and facility meetings as well as conference calls.

* Implemented & coordinated employees' daily time card management.

* Processed payroll bi-weekly for 120 employees.

* Coordinated employee benefits and IT support.

* Processed accounts payables in all aspects (matching, batching, coding, etc.) including month-end accruals

and reports.

* In charged of weekly bank deposits and petty cash management.

* Coordinated the ordering of all DMEs and medical supplies.

* Implemented patient-usage tracking and patient billing system for all of the in-house billable medical supplies

and equipments.

* Coordinated monthly and annually inventory reports for all of the medical equipments, billable supplies and

non-billable supplies.

EDUCATION

Project Management

UCLA - Los Angeles, CA

Bachelor of Science in Business

University Of Phoenix in Woodland Hills - Woodland Hills, CA

General Education & Pre

Glendale Community College in - Glendale, CA

LINKS

http://Linkedin.com/in/joemargervacio

ADDITIONAL INFORMATION

SKILLS:

* Self-starter and self-motivated with the ability to multi-task and handle high work volume.

* Excellent customer service, telephone etiquette skills, organizational and time management skills.

* Good written and verbal communication as well as mathematical skills.

* Works conscientiously and efficiently with or without supervision.

* Assume new tasks and projects rapidly with minimal direction.

* Internet savvy and proficient in Windows, Word, Excel, Access, and Microsoft Outlook; PowerPoint, Publisher

as well as in SAP, NetSuite and Quickbooks Pro.

* Strengths in negotiating, strategic sourcing, investigating and analytical skills.

* Problem solver and able to identify and evaluate issues utilizing critical thinking skills to recommend and

select among alternative solutions.

* Team player with a very positive attitude and open to work on any special projects; accomplishing tasks

prior to set deadlines.

Contact this candidate