Customer Service Data Entry

Christine Scallin

**** *. ********* *** #*** Las Vegas NV 89122 Cell 702-***-****

Northwest Administrators Jan 2013 thru present

**** *. **** **** *** Vegas NV S upervisor Caleb Parker 702-***-****

Customer service Rep - Call Center for union insurance – answer calls for providers and member regarding insurance

questions, changes, billing, claims, eligibility, enrollment, benefits etc.

Telus International May 2012 thru Jan 2013

2251 S Decatur Blvd Las Vegas NV 89102 Supervisor Bill Randall 702-***-****

Call Center Answered Phones for Netflix

Holiday Systems International Jan 2012 thru May 2012

7690 Cheyenne Blvd Las Vegas NV 89129 Supervisor Mona Peterson 702-***-****

Internet research and data entry.

Tri State Employment Placed at NFI Industries Oct 2011 Thru Dec 2011

15940 Euclid Ave Chino CA 91710 Supervisor Neysa Lopez 909-***-**** x 6750

Customer Service Rep: Access EDI and process then route orders for .com warehouse. Retrieve customer orders from

EDI. Prepare paperwork for warehouse staff. Arrange truck line for transportation and prepare shipping docs. Research

and resolve all customer requests by phone fax or email.

Precise Food Ingredients April 2007 thru April 2011

1432 Wainwright Way #150 Carrollton TX 75006 Supervisor Barbara Brown 972-***-****

Customer Service Rep: Take orders by phone, fax, and email. Enter Orders and data entry information for MRP,

Scheduling and Shipping. Create BOL and Invoice. Create and update training manual and SOP’s for database. Perform

all facets of customer service including customer requests, requests by other departments, and various special projects.

Call on customers monthly to update database and to secure orders. Track stock, complete work orders, created shipping

documents, invoice shipments. Create labels, placards and pick lists for production. Track on time shipments, customer

complaints, and yield exceptions for management. Utilized Microsoft Word, Excel, Publisher, Outlook, Internet, Alliance

Things Remembered 1 0-2010 thru 02-2011

2401 Stemmons Fwy Lewisville Tx 75060 Supervisor Jenny Jones 972-***-****

Seasonal Christmas Rush job. Greet all customers, assist with finding right gift. Assist with personalized orders. POS.

Balance cash register and prepare end of day paperwork and bank deposit.

CompUSA (Corporate) 9 06 thru 4 07

1951 N Dallas Pkwy Dallas, Tx 75240

Marketing Department: Tracking trafficking, distribution of proofs, competitor ad library, invoices and special projects. E

Commerce department service rep: Researching web orders and taking and researching customer calls. Credit

Department: Researching credit card payments and disputes. Utilized Internet, Comp Intranet, SAP, Microsoft Word,

Excel, Outlook.

Geico Direct 4201 1 05 thru 8 06

Spring Valley Dallas Tx 75240

Licensed Insurance Agent; Call Center Rep: answer minimum of 75 calls per day, perform all facets of customer service to

existing customers including all changes to policies including addresses, changing cars, drivers information, billing

questions and research, and meets sales quota of new products.

Yellow Pages Programs 1 03 thru 1 05

14001 Goldmark Dr Dallas, Tx 75240

Account Administrator: Phones, Traffic, Data Entry, Customer Service, Mailroom, Billing, Invoices. Utilized Microsoft

Word, Excel, Outlook, Fusion, Quicken.

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