Engineer Customer Service

Bret Stauffer

**** *** *** *****, ****** Mound, TX 75028

804-***-**** / **********@***.***

Process/Equipment/Manufacturing/Engineer/Manager

SUMMARY OF QUALIFICATIONS

A driven, dedicated Engineering Professional with extensive experience and

expertise in fast-paced manufacturing environments. Reputation for

analytical reasoning and problem solving skills, experience with multiple

manufacturing toolsets, and the ability to train and mentor technicians and

engineers in technologies, processes, and for career development.

Key Strengths:

Analytical Skills ( Manufacturing Engineering ( Operations ( Project

Management ( Leadership Skills ( Presentation Skills

Planning/Coordinating ( Presentation Skills ( Problem Solving ( Verbal

Communication ( Interpersonal Skills ( Self-Starter

Quality Control ( Recruiting/Staffing ( Training/Development (

Coaching/Mentoring ( Process Engineering ( Data Analysis

Equipment Engineering (Product Development Engineering ( Technical Lead (

SQL ( Microsoft Office ( IEEE Member ( VB

PROFESSIONAL EXPERIENCE

Atotech - Field Service Engineer 2013-2014

. Field Service Engineer supporting a SPEC electroplating tool.

Nstar Global Services - Field Service Engineer 2013

. Two month contract in Hsinchu, Taiwan

. De-installed tools at Powerchip Semiconductor

Nstar Global Services -Field Service Engineer 2011

. Two month contract in Sunnyvale, CA de-installing a Tel 303i furnace

in a Spansion Fab

Oklahoma State University - Academic Lab Manager 2009-2011

. Collaborated with Purchasing Department to manage vendors and

contractors for pricing, configuration of needed tools, tool

deliveries, and installations in addition to overseeing completion of

lab with building contractors

. Researched and analyzed business practices of other academic fabs,

creating a business plan

. Handled hazardous gases, liquids, and materials and coordinated safety

training for graduate students

. Maintained support equipment such as gas cabinets, abatement

scrubbers, and Edwards Atlas burnbox

EPV Solar - Product Development Engineer 2008

. Conducted numerous product studies including study on Production Line

for Cp/Cpk of cell dimensions post flat-glass beveling operation,

failure strength of PV unit boot adhesive to understand the failure

strength, and temperature response of Insulate Glass Unit under solar

radiation

. Researched and implemented procedures for proper testing of Skylight

Unit to meet building codes resulting in Commercial Certification

. Designed, programmed, and implemented department database utilizing VB

code for the Userform, and SQL for queries for data extraction

Kokusai - Customer Service Engineer

2006-2007

. Supported Customer Quixace Zestone 3 LPCVD Diffusion furnaces and

ALDINNA Atomic Layer Deposition furnaces working with vacuum systems,

pneumatics, electrical components utilizing PLC to properly control

Diffusion Furnace

Infineon Technologies - Diffusion Furnace Process Engineer

2001-2005

. Qualified new Tel303i Oxidation furnaces in factory startup utilizing

MS Project for project planning

. Reviewed, recommended tool purchases in addition to creating,

modifying, and improving Diffusion process recipes, troubleshooting

equipment, and setting up/maintaining SPC control charts on Diffusion

Furnaces

. Implemented Fault Detection Control methods to detect changes in tool

performance, protecting product from premature furnace failure

. Improved operator knowledge of diffusion by teaching a Diffusion

process overview Class in addition to mentoring technicians

Intel Corporation - Diffusion Furnace Technician

1994-2001

. Scheduled and performed maintenance on Kokusai Vertron 3 Furnaces

(Atmospheric and LPCVD), TMX 10K furnaces (Atmospheric), and

preventative maintenance on Diffusion Furnaces

. Planned production schedule on manufacturing tools as per Theory of

Constraints Manufacturing Strategy

. Performed metrology using Thermowave Optiprobe, Tencor Surfscan 4500

and 6200, Semitest SCA 2500, Rudolph FE3 ellipsometer, CV plots with

the HP CV plotter

EDUCATION

Oregon Graduate Institute MS in

Electrical Engineering

Oklahoma State University BS in

Electrical EngineeringTechnology

Contact this candidate