Customer Service Medical

TORI A LAWSON

**** ********* ***, ********, ** **071 H: 734-***-**** *************@*****.***

To acquire a customer service position with aspirations for advancement and professional growth within your company. Experienced and knowledgeable professional that take an interest in providing quality work and pays attention to detail.

Customer Service Expert

Medical Records File Clerk Women's Health Associates

File all patients medical records chart in a correct and organized alpha system.

Customer Service/Order Taker Benchmark Brands

Processing orders received by telephone and mail.

Patient Services Representative Aerotek/ Walgreens

Inbound call center worked one on one with patients with chronic/ acute illnesses needing specialty medications, processing new prescriptions orders, new referrals, updating patient demographic information, advising patient of co-pay and financial responsibilities, refills, resolving patient issues, working with billing, insurance, physicians, medical offices and with pharmacists regarding specialty medications and questions regarding orders.

Summary

Highlights

Call Center Service Operations Expert Complaint Handling/Dispute Resolution Expert Data Entry/Records Management Medical Filing

Experience

Pull all charts for patient's appointments. Pull patients charts and place medical reports on the charts. Distributes to the correct provider. File miscellaneous report and/or papers. Ensuring that each securely attached into the patient chart. Retrieve and print all incoming faxes. Pulls charts if needed and distributes to appropriate person(s). Maintains patient confidentiality.

Accurately entering data. Promoting special offers and products; encouraging multi-pair offers and specials. Providing customer service on order processing related issues. Providing appropriate answers to customer questions and problem resolution. Developing and continuously expanding product knowledge through product reviews and training. Giving general. administrative support, as needed.

Scheduling patient follow up for refills, questions regarding orders and insurance claims.

Education

Sales Lead Generation

Multi-line Phone Use

MS Word, Excel and Access

MS Outlook

Training New Representatives

Medical Software

11/2011 to 12/2013 Sandy Springs, GA

11/2009 to 03/2010 Ann Arbor, MI

09/2010 to 11/2011 Norcross, GA

Pursing degree: Criminal Justice Henry Ford Community College

Dearborn, MI Education: Business Law National Education Center

Livonia, MI

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