Technician Software

Gustavo F. Macias

***** **** ******* ****, *******, TX 77084 Tel.( 832) 703-

**** *****: **********@*****.***

HARDWARE & SOFTWARE SKILLS

Laptop Systems, CPU, Memory, Hard Drives, CD-RW, Video Capture

Cards, Video Adapters, Sound Cards, Token Ring, Ethernet LAN Adapters,

Wireless Network Cards and other Wireless Technologies, USB, Printers.

> Strong troubleshooting Skills of Operating Systems, Software and

Hardware.

> Windows 9x, ME, XP, Vista and 7 / 8 /Windows NT/2003/2008 Workstation.

> Novell Network Servers on Versions 4.11 and 5/6

> Windows 2000 and Windows 2003/2008 Servers.

> UNIX, Outlook, Lotus Notes, Linux, MS Office Suite.

> Disasters recovery, Backups (ARCServeIT and Backup Exec.)

> Fast Typing (50 to 55 wpm).

My Computer knowledge includes:

- Good hardware troubleshooting skills.

- Good understanding of Windows platforms.

- Familiar with Unix/Linux operating system.

- Familiar with the Ethernet switch configurations and their

protocols.

- Understanding of image deployment.

- Knowledge of upgrading BIOS and other firmware.

- Good verbal and written communicational skills.

- Analytical problem solving and decision making skills.

More than 8 years of experience with testing software and hardware

including HP, IBM, Dell, Sony Computers and peripherals, Working knowledge

of Microsoft Word, MS. PowerPoint, MS. Excel. Key areas of expertise

include:

Solutions-focused, team oriented Technician A broad understanding of

computer hardware and software, including installation, configuration and

troubleshooting.. Proven ability to successfully analyze an organization's

critical support requirements, identify deficiencies and potential

opportunities, and developed innovative solutions for increasing

reliability and improving productivity.

PROFESSIONAL EXPERIENCE

. 2011 - Present - Hewlett Packard Co. Phone 281-***-****

Responsible for testing and troubleshooting of rack based solutions in a

high paced manufacturing environment. I have knowledge in hardware,

software, networking, and advanced scripting which allows me to deploy and

trouble shoot the specific tests per the customer intent document and HP

procedures. I'm able to work on assignments that are highly complex in

nature where a strong desire of independent judgment and technical

knowledge are required to solve technical problems.

. 2009 - 2010 - Hewlett Packard Co. Phone 281-***-****

Computer's Assambly /Repaired

- Assambling all Servers models such as ML150 thru ML570.

- Pre-testing and Testing assembled models on the line.

- Troubleshoot and final Testing on repaired models.

- Getting new parts and replacing when is necessary.

- Networking Area Cabling and Troubleshooting

- Repairing all models.

. 2006 - 2009 - Computer Technology Solutions, Inc. Phone 713-***-****

Computer's Technician

- Troubleshoot and repair all HP Laptops Models such as Stardust,

Puma, Vega, Vikings and Spirit.

- Locating, Ordering and Replacing the damage part.

- Re-Installing Operating System such as Linux,Windows XP and

Vista.

- Updating BIOS and sending unit for final testing.

. 2003-2005 -SUPERSUM TECHNOLOGY GROUP, INC. Phone 646-***-****

Network Consultant

- Planning and designing Network System for small businesses.

- Network and Technology relocation consulting and project management

- Installing and running Network equipment such as routers, switches,

and cabling all areas.

- Customer support and troubleshooting.

- Ghost Imaging and Hardware repair.

. 1995-2003 -RAQUEL DISCOUNT STORES. Phone 718-***-****

Systems Administrator

- Orders Entry processing, Inventory Control, Shipping and

Receiving merchandise, Central Processing

Reports, and Technical Support of Point of Sale (POS) network spanning

over 5 stores

- Supervising and Training all employees in the Computer Department.

- Responsible for Connectivity and Maintenance of our Operating System

RETAIL-PRO for

Versions 5.0, 6.0 and 7.0 also CAM-COMMERCE (Retail-Star Version 6.5).

- Maintained components of Point of Sales such as Shoppers Displays,

Cash Drawers and Scanners.

- Maintain and Troubleshoot workstations.

- Responsible for all hardware and software upgrades.

- Responsible for Buying Computer Hardware.

Education and IT Training

. 2003- A+ PC Technician.

. 1996- Completed CISCO Courseware at RTI Institute

. 1995- Completed Hi-Tech Computer Analysis at La Guardia College.

Contact this candidate