Customer Service Sales
Resume:
EMILY JONES
********@*********.**
Waterloo, Ontario
CAREER OVERVIEW
Personable and responsible associate with experience in a high-end merchandise environment,
managerial position, serving experience and labour. Energetic and enjoys working in a consistent
environment. Experience with clerical work and computer programs such as Excel, Word, and
PowerPoint Solid team player with great positive attitude and motivation to maintain customer satisfaction
and contribute to company success.
EDUCATION
Wilfred Laurier University
2013- PRESENT
Global Studies Major
University of Windsor
2012- 2013
Social Justice & English Double Major
Milton District High School
GRADE 12
EXPERIENCE
RAINTREE CAFÉ
Server Sept 2013 – May 2014
I worked in a small organic restaurant and café, My responsibilities were to see to the patrons needs and
requests, as well as restaurant maintenance, cash management, and bartender. This job has shown me a
different type of experience serving clients directly. Improving my social communication abilities and
organizational skills as well as working under pressure under time constraints.
COLLEGE PRO WINDOW CLEANING MANAGER
Franchise manager May 2013 – August 2013
I managed two franchises, one in Stoney creek and one in Burlington. My responsibilities included
production, bookings, customer satisfaction and relations, hiring, payroll, and all other managerial
responsibilities. This job has taught me responsibility, time management, social skills, and customer
relations as well as how to work under pressure. As I am charge of all these categories I have grown
more in this summer than I have in any other job. This job has taught me many things that will assist in
making me the perfect employee for your company. I am responsible, hard working, personable,
organized, and a great sales person. I excel in customer relations, organization, and time management.
MEXX
Milton, Ontario
Fashion consultant August 2011 – September 2012
Organize store merchandise racks by color, size and style to create visually appealing environment and
present the latest fashions. Always ensure knowledge of current sales and store promotions before going
on the floor to properly answer questions regarding the store and products. Maintain cleanliness and
presentation of sales floor and stock room. Maintain positive and helpful attitude to make customer's
shopping experiences memorable and pleasant. Help drive sales goals and achieve monthly quota
figures. Achieved Employee of the Week for strong sales numbers.
MILTON SPRINGERS GYMNASTICS CENTER
Coach September 2010- June 2011
Taught gymnasts skills and helped them improve upon their pre-existing ones. I ensured a safe and
educational environment for kids between ages 2 and 14 to come and learn, supporting them in a positive
manner. I led classes and assisted other coaches, acting as a role model and building trust with the
gymnasts I taught.
LOBLAWS
Deli Counter March 2010- August 2010
Customer service at the deli counter including taking and preparing customer orders, cleaning and
maintenance of equipment according to Loblaws food safety standards, Handled high volume of
customers in a fast paced environment. Knowledge of many different products.
SWISS CHALET MILTON ONTARIO
Take-Out Staff August 2009- December 2009
Served walk-in customers and filled orders quickly during the dinner hour rush. Multi-tasked, working as a
cashier while also filling orders, re-stocking supplies and cleaning the facilities. Always maintained a clean
food service experience for customers, according to Cara’s standards.
SKILLS
• Strong organizational skills
• Excellent communication skills
• Listening skills
• Fast learner
• Courteous demeanor
• Strong client relations
• Energetic work attitude
• Store maintenance
• Adaptability
• Comfort with computers
• Attention to detail
HOBBIES AND INTERESTS
Many NGO organizations both through the university of windsor and outside (Including; Golden Future of
South Africa, Ontario Public Interest Research Group, and Proyecto Horizonte)
Invisible Children school committee, MDHS, 2011
Competitive Cheerleading, 2011-2012
Music including vocal and guitar lessons, 2010 - 2012
Lifeguarding certification, 2011
First aid certification, 2011
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