Customer Service Maintenance

John Ramirez

**** ***** ***** **. *, Jacksonville Florida 32221

(T) 904-***-**** (C) 904-***-**** (E) ***********@***.***

Summary

Dependable Facilities Maintenance Technician with 20 plus years of hands-on

experience in a multi-unit facility maintenance capacity.

Highly motivated with a broad experience in electrical, plumbing and building repairs.

Skills

Customer service Establishing goals HVAC experience

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and setting priorities Bilingual Spanish/English

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Good judgment Basic math skills

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experience Basic computer skills

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Employee performance reviews Solid independent worker

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Strong initiative Fast learner

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Strong mechanical skills Hand/power tools

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Strong interpersonal skills Good communication skills

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Strong organizational skills Customer service skills

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Strong team player Deadline driven

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Strong work ethic Establishing goals and setting

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Supervisory experience priorities

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Accomplishments

Purchasing

● Maintained inventory of spare parts inventories and completed purchase

requisitions as necessary.

Product Inspection

● Inspected products to ensure highest quality.

Customer Satisfaction

● Achieved high customer satisfaction for professional installation of appliances

Crew Management

● Interviewed, hired, trained and evaluated team of employees.

● Documentation

● Reported and documented unsafe conditions, equipment and/or injury.

● Performed routine maintenance on equipment on as-needed basis.

Experience

Classified - Unclassified

12/2013 – Current Self Employed – Jacksonville, Florida

Home Repairs & Routine Maintenance

Painting, Electrical, Troubleshoot Air Conditioning & Plumbing

8/2013 – 12/2013 Arium St. Johns. Jacksonville, Fl.

Maintenance Supervisor

● Supervise a crew of 8 on a large multilevel housing community (Maintenance

& grounds keeping).

● Scheduled all contractors for on-site repairs as well as oversee work until

completion.

● Purchasing, inventory and budget control.

● Troubleshoot all mechanical systems such as air conditioning, gas & electrical

as well as plumbing. .

● Assist in management of business operations by maintaining records and files,

preparing cost and inventory reports, and ordering supplies

Promote shop safety by working in a safe and clean working environment.

07/2012 – 8/2013 Eden’s Edge Jacksonville, Fl.

Maintenance Supervisor

● In charge of day to day maintenance as well as supervise and oversee

employees and contractors work to completion.

Complete all repairs and maintenance work to company standards.

Coordinate and monitor vendor maintenance for large repairs.

Proficient in OPS Technology

Ensure customer satisfaction by providing highest quality of products by ensuring all

equipment is properly installed and working correctly.

Follow company procedures to maintain work environment in a neat and

orderly condition.

Promote shop safety by working in a safe and clean working environment

Responsible for wide variety of duties such as, pipe fitting, painting,

Carpentry, electrical repair, installation, building repair.

07/2008 - 05/2011 St. Augustine at the Lake Jacksonville, Florida

Maintenance Supervisor

● Supervise a crew of 8 on a large multilevel housing community (Maintenance &

Housekeeping).

● Scheduled all contractors for on-site repairs as well as oversee work until

completion.

● Purchasing, inventory and budget control.

● Troubleshoot all mechanical systems such as air conditioning, electrical &

plumbing.

● Worked overtime, including evenings and weekends, to respond to emergencies

and fix unsafe conditions.

● Assisted in management of business operations by maintaining records and

files, preparing cost and inventory reports, and ordering supplies.

08/2007 - 05/2008 St. Johns Country Day School Orange Park, Fl.

Maintenance Manager

● Oversee contractors & employee production

Classified - Unclassified

● Inventory and budget control as well as purchasing, payroll and vacation

scheduling.

● Performed routine preventive maintenance to ensure that building systems

operated efficiently.

● Painted building structures.

12/2004 - 08/2007 Ortega Pines - DEMCO Management Co. Jacksonville, Florida

Maintenance Supervisor

● In charge of day to day maintenance as well as supervise and oversee

employees and contractors work to completion.

● Air Conditioning, Appliance, Electrical, & Plumbing repairs.

● Purchasing supplies and budget control.

● Painted building structures.

● Notified supervisors of faulty operations and defective materials. Maintained

record accuracy by using work order reporting system.

Education and Training

Miami Central Vocational Tech, Miami, Florida, USA

Air Conditioning / Refrigeration

High School Diploma

Certificate of AC and PMC certified

Classified - Unclassified

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