Accounts Receivable Supervisor
Resume:
Kathleen Costa
Taunton, MA *****
www.linkedin.com/in/KathyCosta1 *******@*******.*** Cell:
SUMMARY
Dependable Accounts Receivable Supervisor versed in A/R management,
overseeing cash and check application, Automated Clearing House (ACH) and
wire application. Known for excellent problem solving skills, effective
communication skills and time management. Experienced with remote scanning
and credit card processing.
PROFESSIONAL EXPERIENCE
PERKINS PAPER, Taunton, MA 1986 - 2013
A/R Supervisor 1998 - 2013
Managed team of 7 in processing of cash and checks, providing problem
resolution. Trained new employees to apply over $400M cash and checks
annually to approximately 8K accounts. Daily postings averaged $1M to $3M
daily. Created SOPs for effective cross training of A/R associates.
. Provided customer with variety of payment outlets by incorporating ACH,
wire transfers and credit card applications.
. Reduced processing time for cash applications by creating and leading
department in training of AS400 computer conversion; modified system to
include dispute codes and comments that aided credit department with
collections by providing more information.
. Created efficiencies in resolution of short-paid disputes by creating
dispute codes manual, enabling A/R associates to follow appropriate
steps.
. Saved over $25K annually by taking over receivables of companies acquired
through multiple acquisitions and mergers without adding additional
personnel.
. Saved 2 hours daily in processing time, simplifying previous process, by
collaborating on implementation of remote capture system at 2 banking
locations.
. Improved training after AS400 conversion by writing training module for
existing staff and new employees.
. Created efficiencies in work process by updating customer maintenance
files pertinent to A/R, credit department and customer service.
. Instrumental in employees receiving awards and reaching goals by revising
employee reviews, collaborating with Finance Managers in setting clear
department goals.
. Reduced A/R days out, achieving timely sales staff applications and
updated statements, by creating multiple month-end deposits.
. Eliminated A/R associates' resolved disputes by creating and analyzing
problem resolution spreadsheets.
RELEVANT EXPERIENCE
PERKINS PAPER, Taunton, MA
1986 - 1998
A/R Associate
REED & BARTON SILVERSMITHS, Taunton, MA
1976 - 1986
A/R Clerk
Co-op Advertising
EDUCATION
Diploma, Focus on Business, Taunton High School, Taunton, MA
CERTIFICATION AND TRAINING
Certificates in Windows, Microsoft Word and Excel
AIM Supervisory Skills Development Series, Associated Industries of MA
Inspect and Inspire Leadership Workshop, My People are the Best People
The Seven Habits of Highly Effective People
TECHNICAL KNOWLEDGE
Microsoft Word, Excel and Outlook
Intellichief
Treasury Direct
Authorize.Net
AS400
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