Customer Service Sales

GREGORY ALLEN

**********@*****.*** 225-***-**** *363 W. Airport Blvd, #1228 Houston, TX 77035

MANAGEMENT PROFESSIONAL

Assertive Leader leveraging 10 years of management experience. Takes responsibility for company’s bottom line, developing solution-oriented tactics and rolling out cost-efficient practices. Exercises strong work ethic and interpersonal effectiveness in training and coaching cross-functional teams to capture revenue growth.

PROFILE & KEY OFFERINGS

Strengthened workforce quality by strategically recruiting and hiring staff members; amplifies production, performance, and career development of employees with training initiatives.

Seizes significant cost savings, accelerates productivity, and reduces waste by analyzing sales and activity reports to identify areas for improvement.

Holds staff accountable to performance metrics; enhances employee engagement, eliminates errors, and boosts production quality.

Additional Strengths Include:

Revenue Growth Staff Training and Development Organizational Assessment and Development Logistics Continuity of Supply/Financial Analysis Expense Control Process Improvement

PROFESSIONAL DEVELOPMENT & ACCOMPLISHMENTS

MATERIAL CONTAINMENT, INC., Houston, TX 2004-Present

Vice President of Southwest Operations

Oversees $2,000,000 annual budget and five-member team by providing rentals of intermediate bulk containers utilized for storing precious metals and catalyst for refineries. Drives operations with process improvements and strategic plans for systematic procedures.

Grew revenues from $800,000 to $2,000,000 over the course of tenure.

Penetrated new territories, saturated Texas and Louisiana market, and elevated sales 120% by pitching services in-person at various refineries and chemical plants.

Ensured expert delivery of customer service to strengthen patron satisfaction, retention, and referrals; served as primary point-of-contact for Texas customer base.

Marshals resources to most productive uses to create maximum value for company’s stakeholders; cascades organization’s strategy to staff and drives coaching/corrective practices to align personnel with company goals.

Prolonged intermediate bulk container lifecycle and ensured seamless operation of warehouse forklifts and scanners as well as office equipment by performing preventative and reparative maintenance.

Directed high volume of incoming/outgoing shipments with refineries and chemical plants nationwide.

Successful in procurement, logistics, budgeting, scheduling, safety programs, and policy development.

EDUCATION

B.A., Social Work SOUTHERN UNIVERSITY AND A&M COLLEGE