Customer Service Manager

Kristyn Zygmunt

** ******** **** ****, ** *****

********@***.***

(c) 860-***-****

Summary

Results oriented, team player with willingness to solve complex problems.

Brings strong project management and presentation skills.

Experience

SW Global, Canton, CT July 2012-Present

Customer Service Account Representative - Member of a four-person team

. manage/update information in database

. Resolve customer issues - consistently receive positive feedback

. Assist/direct customers - direct to correct department

. Manage/update projects regarding customers accounts - claims/transactions

. Arrange/Handle set up for travel & meetings

. Analyze/Research/ solve backend technical problems

O'Reilly's Irish Gifts, Farmington, CT June 2008 - June 2012

Store Manager Promoted from cashier to store manager of specialty gift

shop. Developed many business skills including:

Human Resources

. Managed two co-workers and managed all work scheduling.

. Trained staff in sales and customer service skills.

Project Management

. Led a variety of projects to improve retail experience and create more

effective new product displays.

. Create PowerPoint presentations for growth scale

. Schedule Deliveries

Financial Analysis

. Analyzed sales projections to better manage store inventory.

. Create/complete purchase & work orders

. Conducted daily balance of registers and processed invoices and payments.

Aetna Insurance, Hartford, CT Spring 2012

Special Procurement Computer Project

. Developed a new computer operating system integrating three different

programs to allow seamless procurement communication between three

departments.

University of Saint Joseph, West Hartford, CT Fall 2011

Marketing Intern Specialist

. Coordinated career fair where 65% of the students found teaching

positions.

. Researched, identified and evaluated 20 internships/jobs in Psychology

and 15 in Biotechnology.

. Oversaw activity registration data, maintaining records and following up

with students. Led to 95% of 150 registered participants attending

functions and events.

Education

University of Saint Joseph, West Hartford, CT May 2012

Bachelor of Science in Management - graduated with GPA of 3.7 (4.0 scale)

in major.

Minor in Mathematics

Coursework in: Accounting, Statistics, Business Communications, Business

Law, Finance, Management, and Marketing.

Member of Saint Joseph College Business Society 2009-2012

Background in Finance/Accounting

Personal

Fitness and health enthusiast ( Winner of age group for Avon Road Race for

5 consecutive years ( Strong proficiency in Microsoft Office Suite. ( Half

Marathon Competitor

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