Customer Service Manager

Misty Martinez

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**** ** ****** *******, ** ***14 C-806/218-3344

EDUCATION

New Mexico Junior College, GPA 3.75 Frenship High School, GPA 3.89

Hobbs, NM Lubbock, TX

Associates Degree in Business

OBJECTIVE

Seeking a challenging position that maximizes skills developed through education and

experience with emphasis on customer service.

EMPLOYMENT HISTORY

September 6, 2013 – Present / 7-Eleven - Floater

• Excellent customer service skills

• Provide support to Lubbock stores as fill-in cashier/clean team

• Inventory supplies/lottery

• Sell money orders

• End-of-shift reports

May 14, 2013 – September 2, 2014 / Convergy’s – Customer Service Representative

• Excellent customer service

• Technical support for high speed internet/cable/telephone service

• Received payment information

• Added new services

June 7, 2010 – August 23, 2011 / Convergy’s – Customer Service Representative

• Excellent customer service

• Technical support for high speed internet/cable/telephone service

• Received payment information

• Added new services

June 1, 2009 – June 7, 2010 / Craig Electric – Hobbs, NM – Bookkeeper

• Excellent customer service

• Provided support to office manager

• Accounts payable/receivable

• Payroll

• Collections

July 2003 – May 2004 / National Self Storage – Lovington, NM – Relief Manager

• Collections

• Rented storage rooms/RV spaces

• Maintained property

• Print end-of-day reports

SKILLS

Quick Books

Microsoft Office Products

Quick Learner/Enjoys Fast-Paced Environment

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