Customer Service Quality Control

Susan Klinger

** ******** ****

Hazle Township PA, 18202

Phone 570-***-****

Objective

To obtain full-time employment working with people where I can utilize my experience,

enthusiasm and education to assist an employer in better achieving goals and service.

Work experience

Sears December 2nd 2008 to present

Bloomsburg, PA and Wilkes Barre, Pa

*Strong selling and customer service skills- handled customer issues in a timely manner

*In-depth knowledge of products and services offered

*Excellent communication skills, very organized

*Consistently Top in Sales for both locations

Boscov's Department Store February 2008 to December 2008

Hazleton, PA

*Beauty advisor for customers interested in finding appropriate products for their individual skin

tone and type

*Make up application and service

*In-depth knowledge of products and services offered

Integrity Marketing September 2008 to December 2008

West Hazleton, Pa

*Responsible for outbound telephone calls relating to purchase and lease of time share

properties

*Scheduling and organization of customer appointments

Genova Penna, Inc September 1993-2008

Hazle Township, PA

*Efficient management of up to three machi9nes at a time for a pipe-fitting company

*Responsible for quality control of size and color of products according to both company’s and

customer’s requests/standards before shipping

*Multi-tasking and picking up any additional assignments as needed or requested by company,

including assisting other employees to meet quality control measures.

Additional Work Experiences, Responsibilities & Skills

Administrative assistant and clerical work, including answering phones, data entry, relaying

messages appropriately, making copies, faxing documents, general office organization, etc.

Various customer service experiences involving sales (commission and standard) and ensuring

customer satisfaction of goods/services and securing future sales

Assisting and training others to be contributing members of the company team

Outstanding ability to multi-task and stay organized

Motivated and can work well individually or as a team

Great verbal and written communication abilities

Education experience

West Hazleton High School High School Diploma

Luzerne Community College Photography

McCann School of Business & Technology Medical Coding and Billing

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