Customer Service High School

Customer Relationship Management software (CRM)

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Exceeded corporate target for customer satisfaction for 12 months in a row.

Area Recruiter

WIS International

01/2009 to 02/2014

Houston, Texas

Area Manager

RGIS Inventory Service

12/2002 to 03/2008

Houston, Texas

Medical Billing and Coding

Everest Institute

2006

Houston, Texas High School Diploma: English, Math, Science

Lamar High School

1986

Houston, Texas

10326 Ince Lane, Houston, TX 77040 H: 832-***-**** C: 832-***-**** ***********@*****.***

GLOWRAN PHILLIPS

Highlights

High customer service standards Service solutions expert Dedicated to process improvement Conflict resolution proficiency Strong problem solving ability

Summary

Accomplishments

Experience

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions.

Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements.

Education

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