Engineer Management

Systems Administator/Engineer

Skilled IT professional with over 17 years of experience in Systems

Engineering/Administration and hands-on technical support. Extensive

experience in provisioning, installation/configuration, operation, and

maintenance of server hardware and software and its related infrastructure.

Technology skills encompass datacenter virtualizations, VMWare, LAN/WAN

networking, system security, system integration, systems/server

consolidation, Microsoft clustering, data communication, connectivity,

installation, upgrade, configuration, troubleshooting, backups and disaster

recovery.

Technical Expertise

Platforms: Software: IBM tools: Networking

Windows Server Active Directory TCP/IP

NT/2000/2003/2008 Citrix Presentation ServerGuide WINS

Windows XP/2000/7/8 Server DNS

VMware ESX/ESXi Tivoli Storage ServeRaid HOSTS

Open Client for Linux Management Update SNMP

Microsoft Clustering Express SMTP

Parity/SEA FTP

Lotus Notes

Symantec Antivirus ITIM

Symantec Ghost Maximo

Symantec Endpoint Clarify

Protection SCM

Shavlik NetChk MAD

VMware vCenter SA&D

Protect GACDW

Remote Desktop

SQL

Hardware:

IBM xSeries and BladeCenter

Dell PowerEdge

HP Proliant DL

Compaq

Recent technical courses: VMware vSphere: Install, Configure,

Manage [V5.1]

Professional Experience

IBM contract positions

August 2007 - November 2013

CDI IT Services, Systems Management Professional

October 2008 - November 2013

IBM Business Process Delivery

5 years

Remotely performed Wintel 2003 server builds for IBM's Tulsa data center,

with emphasis on vulnerability assessment, security compliance and resource

management. Responsible for system implementation, administration, and

support including performance monitoring and tuning, installs, upgrades,

backups, and recoveries.

. Installed a VWMare Windows 2008 Server to house Symantec Endpoint

Protection Manager and migrated 116

Windows 2003/2008 clients from Symantec Antivirus 10.1.9.9000 to

Symantec Endpoint Protection 11.0.7101

. Served as Establishment of Services (EOS) focal for the activation of new

servers in accordance with IBM

guidelines, ensuring full audit compliance (ITCS 104 compliant).

. Performed server builds and decommissions following global server

activation / deactivation procedures

which included remediation of vulnerabilities and health issues.

. Installed tools for compliance checking, resource monitoring, backup

(TSM) and antivirus.

. Maintained Windows VMs in Virtual Infrastructure vSphere (VMWare 4.x)

environment using Virtual Center.

. Active Directory creation and maintenance of user accounts, profiles and

security groups managing access to domain and local resources.

. Configured embedded technology devices (RSA/IMM) using LDAP user

authentication allowing secure

administrator access for remote hardware monitoring and management.

. Installed and added Citrix Metaframe presentation servers to existing

Citrix farm.

. Provided local APAR patch management deployment using VMware vCenter

Protect, formerly Shavlik NetChk.

Pomeroy IT Solutions, Wintel Systems Integration Professional

June 2008 - September 2008

NiSource

4 months

Performed Wintel server installations to meet IBM's agreement with NiSource

to refresh 25% of their servers.

Installed and configured Windows 2003 on IBM xSeries servers for migrations

and consolidations at their data centers located in Hammond and

Merrillville, Indiana

. Resolved server diagnostic light path issues by reviewing system event

logs and determining the

proper corrective action.

. Performed change and incident management utilizing the remedy management

system.

. Provided technical support for Windows 2003, Citrix & VMWare.

. Racked and installed IBM xSeries (x3650 and X346) hardware.

. Installed tools for compliance checking, resource monitoring, backup and

antivirus.

Artech Information Systems, Project Coordinator

September 2007 - March 2008

British Petroleum

6 months

Coordinated projects for the build-out of British Petroleum's 20,000 Sq.

ft. Data Center. Lead contact to resolve outages and onsite issues.

. Coordinated the data center's daily activities and efforts with other

groups such as the network operations,

SAN, and space planning personnel to request items and resolve issues.

. Escalated issues that impacted the project schedules to the Service

Delivery Manager.

. Oversaw the assembly, racking and patching of servers into cabinets

according to data center standards.

. Ensured all cables for servers were dressed in server cabinets per data

center standards.

. Provided hands-on troubleshooting for issues related to networking,

hardware and server patching

IBM Global Services

August 1996 - June 2007

Systems Management Integration Professional

Worked as an integral part of IBM's Outsourcing team to provide IT

services to a variety of its clients.

Fireman's Fund Insurance

June 2005 - June 2007

Senior System Administrator/Engineer

Provided Wintel server support for over 500 servers located throughout the

United States. Maintained all Wintel servers located at multiple data

centers while working to transition the environment to a virtual, VMWare

ESX 2.5, environment on IBM's xSeries hardware at IBM's data center in

Boulder Colorado.

DOW Chemical

February 2005 - June 2005

System Administrator

Provided application support for Connected Data Protection and Topcall fax

software during a transition to move all System Admin support to Brazil.

Washington Mutual

April 2002 - February 2005

System Administrator/Engineer

Provided Server support for servers located at 3 of Washington Mutual's

Data Centers located in Vernon Hills, Downers Grove and Chicago (Equinix).

Responsible for the Wintel installations and satisfactory daily operation

of Washington Mutual's Information Technology Operation Systems, Database

Systems, and Technical Environments, as well as their technical performance

and architecture. Installed new software releases, system upgrades,

evaluated and installed patches and resolved software related problems.

Maintained data files and monitored system configuration to ensure data

integrity

Lucent Technologies/AT&T - NT Planning and Engineering

August 1996 - April 2002

System Administrator/Engineer

Part of a Wintel team that introduced Microsoft products to a predominately

UNIX environment. Provided Steady State support to 8000 end-users for

Windows NT and UNIX SVR4 on HP NetServer LX, Compaq Proliant 6000, Dell

PowerEdge and AT&T GIS 3000 servers. Responsibilities included

configuration, installation, user/group administration, and organization of

all systems and associated software residing on Lucent Technologies'

internal network. Involved in Capacity Planning, Availability Management,

Performance Management, as well as Problem and Change Management.

NCR Corporation / AT&T Global Information Solutions

August 1988 - August 1996

Midwest Regional Data Services

System Support Analyst III

April 1995 - August 1996

Provided level 3 remote support to customers and customer engineers for

Windows NT 3.5 and UNIX

. Provided remote assistance in diagnosing and resolving Windows NT 3.51

and UNIX hardware/software server related problems that occurred at

customer sites.

. Installed and maintained Windows NT 3.51 on an AT&T/NCR 3416 mid-range

server used to aid in problem troubleshooting and diagnosis.

Operations Analyst III

May1988 - March 1995

Responsible for organizing and troubleshooting production processes on NCR

mainframes operating under VRX and UNIX operating systems which supported

50 financial institutions in the mid-west region of the United States.

. Supervised and instructed 22 Computer Operators on day to day operations

as required by new releases of software and hardware upgrades.

. Coordinated and conducted disaster recovery testing at NCR's off-sight

facility in Dayton Ohio.

. Migrated Starcom financial software from NCR mainframes to a NCR UNIX

based server platform.

. Supported all Microsoft operating systems and Intel hardware in the

Operations department.

. Worked directly with the field engineers to install, repair and upgrade

hardware on NCR mainframes and IBM compatible PCs

Certifications: MCSE

Education: Associates, Data Processing Systems

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