Customer Service Supervisor

Sonya Thompson

Warehouse Supervisor - DB Schenker

Spring, TX

********@*****.*** - 713- 515-9787

My goal is to secure a warehouse or operations management/supervisor position with a firm seeking a hard

working individual who is willing to demonstrate his skills and knowledge by accepting challenges.

WORK EXPERIENCE

Warehouse Supervisor

DB Schenker - Houston, TX - July 2008 to Present

Management of inbound and outbound freight for warehouse operations

• Shipping and Receiving, Logistics and Transportation background.

• Expense control, P&L knowledge, budgeting and forecasting

• Responsible for shipping all material to vendors according to customer demand

• Supervised office operations to make sure all customer service issues are handled

• Controlled on call demands 24 hours with customer

• Distribution and warehousing software WMS Warehouse Management System expertise.

• Plan and manage time accordingly to save labor cost.

• Train new employees and implement new processes.

• Maintain quality by improving ways to ensure good quality.

• Monitor day -to - day transactions by monitoring the Report Manager and KPI for the whole

entire warehouse including inventory.

Warehouse Supervisor

Riviana Foods - Houston, TX - January 2006 to July 2008

Planned, implemented, and supervised administration operations systems

• Maintained appropriate records of research methods and results of data collection in written reports.

• Warehouse distribution in grocery, food, consumer products, consumer packaged goods.

• P&L Reports, Weekly P&L report cards.

• Manage E-time and hours through out the week for employees.

• Ability to work full time, up to and including 6 days a week, weekend and holidays as needed. Ability to work

full time, up to and including 6 days a week, weekend and holidays as needed.

• Cross train staff members to build a depth in all functions.

• Run cycle reports and Inventory reports according to the guidelines that are provided.

• Coordinate and conduct daily/weekly meetings.

• Enforce all GMP's and procedures with all employees.

Machine Operator/Material Handler

Coca-Cola Enterprises - Houston, TX - February 2003 to December 2006

Maintained inventories, complete records, and perform various clean-up and housekeeping activities.

• Observed and followed all safety rules and procedures, including wearing required personal safety

equipment.

• Identified material requirements, acquisition, and need dates and coordination of project management/

operation, procurement, and engineering to maximize material availability and minimize surplus.

• Oversees the start up, control and shutdown of equipment for efficient, economical and environmental

standards.

• Received, inspects inventories, uploads, segregates, stores, issues, delivers, and turns maintenance

materials in accordance with established processes and procedures.

• Performed periodic physical inventory and reconcile discrepancies in supply system records.

• Possess advanced diagnostic troubleshooting skills on a variety of equipment assigned.

• Provide oversight and auditing for the calibrations of machinery in the warehouse.

Shipping & Receiving Supervisor

BPX Films - Houston, TX - September 1994 to February 2003

Responsible for the shipping and receiving department

• Audited all inventory coming in and out of the plant

• Monitored and kept track of inventory

• Expedited orders and freight

• Responsible for shipping all material to vendors according to customer demand

• Supervised office operations to make sure all customer service issues are handled

• Provided customer service to drivers and vendors when needed

• Supervised 15 employees

94 Bravo Food Specialist

United States Armed Forces - October 1990 to February 1994

Prepared meals for the basic trainees when they first arrive to the barracks

• Keep track of inventory and receiving log of finished goods.

• Monitor and kept track of inventory

• Expedite orders and freight

• Provide cross -leveling coordination and support as required assuring all menu items are available.

• Assist in helping crew leader and 1st Sergeant train new employees that arrive to their new station.

EDUCATION

Aldine Sr. High School - Houston, TX

1989

Texas A&M University - Kingsville, TX

University of Phoenix - Houston, TX

ADDITIONAL INFORMATION

Skills:

• FoxPro Systems

• Microsoft Word

• Microsoft Excel

• EDMS Systems

• Hub 2000 and 9000 warehouse software

• Certified Forklift Instructor

• SAP

• Oracle

• Hand held Scanner

Contact this candidate