Customer Service Management
Resume:
F anel Joseph
Missouri City, TX 77489
********@*****.***
Qualifications
Well-trained IT specialist with strong analytical skills and broad knowledge in the
successful implementation of computer network infrastructure and system backup
Proven a great understanding of computer hardware and software involving installation,
configuration, account and security management, upgrading and maintaining hardware
and software systems, network design and maintain.
Education
Bachelor Applied Science in Management Information Systems
University of Central Florida, Orlando, FL
Graduated August 2013
Awards
Dean’s list 3 times
Computer Courses: data communication, WAN and LAN configuration, network security,
system analysis and design, hardware and software maintenance and Configuration, database
SQL and Access, Web Development, Programming C
Business Classes: business management, business law, finance, project management, technical
communication, training and business development, and marketing
Skills
IP Protocols Networking- strong Knowledge of Microsoft windows OS ( Win XP, 7, 8
and Server 2003-2008),and Database Design using Access and SQL 2005/2008
Knowledge of LAN& WAN management including Cisco Switches and Routers,
Cabling, VLAN, OSPF, NAT, ACL, Frame-Relay, Voice over IP, and Wireless
Desktop, Laptop, and Printer repair, electronic, troubleshoot, install, and configure
IT Experience
February 2010– November 2013 Walt Disney World Orlando, Florida
Technical Support
Provided users technical information and prevention policies
Performed regular system backups and recovery procedures
Managed user account setup and security administration
Developed strong communication, interpersonal relationship, and good technical support
Skills
diagnosed, repaired, and replaced hardware, applications, and device drivers
March 2002 - December 2010 Westgate Resorts Orlando, Florida
Sales Associate
Coordinated and promoted timeshare sale with good organizational and customer service
skills
Negotiated and explained to customers the benefits of owning timeshare
Developed follow-up relationship with customers for feedback
Contact this candidate