Manager Customer Service

Leann Fisher 832-***-**** or

281-***-**** ext ***3

*** ***** **, ****** ****, TX 77573

**********@*****.***

Professional Profile

To obtain a Management position with an outstanding organization that encourages

growth, advancements, and that will allow me to further my education whenever

possible for the good of the company.

Typing (80+ wpm), 10 Key (touch), Payroll, Accounts Payable and

Receivables, Petty Cash, Bank Deposits and Reconciliations, Shipping and

Receiving Merchandise, Medical Coding and Billing, Medical Terminology, Tax

Deposits, Dispatching, Inventory, Auditing, Customer Service, Insurance Claims,

Wolfe Pak / Acc-Pac Accounting Systems, Excel Spreadsheets, Microsoft

Office / Works / Word, Word Perfect, Windows 97 and 98, Internet & Intranet

Explorer, Blue Chip, Seibel, VDR Bundle, Lotus 123, Lotus Notes, Email,

Microsoft Office Outlook, Power Point, Office Machines

Office Manager, Human Resources Assistant, Production Clerk,

Administrative Executive, Legal Assistant, Dispatcher, Engineering Technician,

Quality Control Manager, Secretary, Bar Manager, Bartender, Cashier, Customer

Service Clerk, Receptionist, Government Claims Audit Specialist, Machine

Operator, Retail Stocker, Warehouse Inventory Auditor

Professional Experience

2012 – 2014 Administrative Assistant, Airgas Carbonic, Inc.

Alvin, TX 2006 - 2009

Payroll, Accounts Payable and Receivables, Invoice Coding, Daily

Data Entry

Extensive Filing and Record-keeping of confidential personnel,

safety, compliance, fuel receipts, and customer files

Maintain Daily, Weekly, and End of Month Reports for the

Distribution Inventory and Operations of the Alvin plant, and Contract

Hauler Logs for corporate office

Clerical functions, answering phones, directing calls, greeting

customers, respond to all customers inquiries on their accounts

Maintain all Employee Benefits and schedules for Holidays, etc

2006 – 2009 Office Manager, Truck Town, Inc.

Abilene, TX 2006 - 2009

Payroll, Accounts Payable and Receivables, Bank Deposits and

Reconciliations

Filed weekly, quarterly, and yearly 940 FUTA Tax Deposits, 941

Tax Deposits, 720 FET Tax Returns, State and Hwy Vehicle Usage Taxes,

Dealer Motor Vehicle Tax Reports

Prepared daily, weekly, monthly, and yearly journal reports -

Wolfe Pak System

Maintained GRO reports and truck sales on Excel spreadsheets

1998 – 2006 Government Claims Audit Specialist, Blue Cross Blue Shield

Abilene, TX

Audited claims to verify processed with accurate medical

information, requested money back as needed, knowledge of HIPPA

Laws and regulations and medical terminology per Corporate policy –

Government Claims Audit Specialist FSS Dept

Responded to all telephone and written inquiries regarding

claims, payments, eligibility requirements, enrollment membership,

premiums, billing, COB, DME, MRU and Pre-ex investigations per

Corporate policy – CSR I, II Thirp Dept

Processed medical claims, researched billing and medical coding

procedures, ICD-9 codes, diagnosis codes - Claims Examiner I, II, III

SOT Dept

Prepared weekly IOR reports for Supervisors, managed

confidential records, maintained daily, weekly and monthly production

reports for Management – Epic Clerk FEP dept

1993 – 1995 Development Records Manager, Hardin-Simmons University

Abilene, TX

Human Resources Assistant - Interviewed and screened

applicants for employment

Coded checks, totaled all gift acknowledgments, posted to

correct ledger accounts

Organized and maintained all Alumni, Donor, Trust, Estates, and

Miscellaneous files

Provided computer data as requested for Advancement Dept.,

back-up bookkeeper

1984 – 1988 Engineering Technician, Russell Engineering

Abilene, TX

Organized, maintained, and prepared oil, gas, water, and core

reports on all well logs for Texas and Kansas sites

Correlated and devised geological data, maps, drafting, and

blueprints for all clients

Secretarial duties, scheduled meetings between lawyers and

clients, maintained confidential client files, collections, prepared legal

documentation from transcriptions

1982 – 1984 Office Manager / Production Clerk, Airco Industrial Gases

Baytown, TX

Established $1,500 Petty Cash Account, Payroll, Accounts Payable

and Receivables, Bank Deposits and Reconciliations, Processed Invoices,

Purchase Orders, Bill of Ladings, Credit Vouchers, Customer Service,

Receptionist

Shipped and received Hazardous materials per State and Federal

regulations

Compiled daily, weekly, and monthly reports for Baytown,

Victoria, and Pasadena plants

Weighed trucks in and out of plant, Back-up dispatcher for

Distribution Department

Education

1993 – 1994 Hardin-Simmons University, Abilene, TX – Accounting,

Economics

1989 – 1990 McMurry University, Abilene, TX – Finance, Investments,

Managemen

t

1988 – 1988 Professional Career Center, Houston, TX – Management,

Bartending

1974 – 1975 Cisco Jr College, Cisco, TX – Management, Business

Technology

1971 – 1974 Abilene High School, Abilene, TX – Business, Drafting,

Computers

References

Available upon request

Contact this candidate