Customer Service Representative

THEODORE TARPLEY

**** ******** *****, ********** ** 17109

Phone7176088463 . ***********@*****.***

OBJECTIVE

To seek position as an entry level customer service representative/ Help

Desk Analyst where I can utilize my contemporary ideas and talents to

benefit a growing organization.

SKILLS

Good communication

Problem-solving

Grammar Typing

Listening and verbal communication

Interpersonal skills

Microsoft Office proficiency Panasonic Broadcast Trained

PC/Mac

Windows 98/XP/Win 7

PC Support

Antivirus

Servers

Troubleshooting Panasonic Toughbook Trained

EXPERIENCE

Panasonic Help Desk I / Technisource

November 2011 to Present

Technisource, Mechanicsburg, PA

* Provide technical support to end users of the Panasonic Toughbook to

resolve moderate to difficult computer software and hardware problems.

* Maintain operational records of equipment and work performed.

* Supported the Panasonic Broadcast Equipment

Computer Maintenance Technician

August 2006 to May 2010

Management Information Systems, Columbia, SC

* Provide technical support to end users to resolve moderate to

difficult computer software and hardware problems.

* Install, configure, maintain, modify and repair internal computer

hardware and systems to ensure minimum workstation downtime and

maximum system availability for the end users.

* Assist more senior IT technicians and/or engineers with the

development of system documentation and procedure manuals as required.

* Maintain operational records of equipment and work performed.

Mail Clerk I

May 2006 to August 2006

United States Postal Office, Harrisburg, PA

* Accept, sort and box the incoming U.S. Mail and shipments according to

the postal service within procedures, goals and deadlines.

* Maintain the mail processing area by keeping it clean and organized.

* Performs other duties as required such as delivery of supplies and

assisting other departments in various assignments.

Prep Cook I

October 2004 to May 2006

Damon's Grill, Harrisburg, PA

* Sets up station according to restaurant guidelines.

* Prepares all food items as directed in a sanitary and timely manner.

* Follow recipes, portion controls, and presentation specifications as

set by the restaurant.

* Restocks all items as needed throughout shift.

* Cleans and maintains station in practicing good safety, sanitation and

organizational skills.

* Assists with the cleaning, sanitation, and organization of kitchen,

walk-in coolers, and all storage areas.

* Performs additional responsibilities as requested by the Kitchen

Supervisor.

EDUCATION

Benedict College, 2011

Columbia, SC

Bachelors Business Administration

Susquehanna Township High School, 2006

Harrisburg, PA Diploma

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