Customer Service Sales

Barbara A. Howell

**** ********* *****, ************, ** 41051

Home Phone: 859-***-**** Mobile Phone: 859-***-****

E Mail: ***********@*****.***

EXPERIENCE

i wireless LLC – Newport, KY July 2007 Dec. 2013

Retail Merchandising Manager – Kroger Cincinnati Division

Responsible for divisional merchandising activities for wireless telecom

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category for the nation’s largest grocery retailer, including: product plan o

gram resets, POP/POS placement, inventory management, reverse logistics

and store issues database

Serve as brand ambassador with store staff and management by educating

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store personnel on category initiatives, product offerings and promotions

Provide critical feedback regarding consumer insights, sales strategy and

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merchandising challenges

Designated store territory consistently achieved top sales performance in

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telecom across 17 divisions

The Kentucky Post – Erlanger, KY Dec. 1995 – March 2007

Distribution Owner

Facilitate daily distribution of the Kentucky Post within a defined customer

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territory consisting of 2,300 households across Northern Kentucky

Manage all aspects of acquisition and retention strategy, customer service,

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billing and accounts payable

R.C. Hinsdale Elementary – Edgewood, KY Aug. 2005 – July 2007

Dietary Aide/Custodian

Assist in the cafeteria prior to, during and after meals are served to school

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children and faculty

Maintain kitchen area, keeping work place, equipment and utensils clean

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and orderly

Perform custodial duties, minor maintenance and other miscellaneous

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duties to ensure that municipal buildings and facilities are maintained in a

healthy, safe and sanitary manner

McHale’s Catering – Wilder, KY Aug. 2004 – May 2006

Event Staff Member

• Provide banquet and catering services for various events and receptions

St. Charles Care Center Covington, KY June 1993 – Dec. 1995

Evening Shift Supervisor

• Supervise evening shift dietary staff in long term, skilled nursing facility

• Assist with daily meal preparation for facility residents

• Train all new associates and coordinate work schedules

SKILLS

Excellent problem solving skills and exceptional attention to detail

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Capable of managing multiple priorities and projects

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Good oral and written communication skills

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Strong interpersonal skills

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Adept at setting priorities and working independently

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Demonstrates business maturity, discretion, enthusiasm and positive

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attitude

Basic Microsoft Outlook, Excel and SharePoint competency

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REFERENCES – Available Upon Request

Paul McAleese CEO, i wireless LLC

Julie Wasserman – Division Sales Promoter, Kroger Co. Cincinnati Division

Paul Rakel – Director of Merchandising Logistics, i wireless LLC

Kay Perry – Cafeteria Supervisor, R.C. Hinsdale Elementary School

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