Customer Service Sales

Jose Juan Alberto Falero Garcia

********************@*******.***

Cell: 609-***-****

Permanent:

**** ******** **.

Philadelphia, PA 19145

Employment:

Summaries of Qualifications:

I'm a reliable and detail oriented administrative professional. I have

several years of experience in assisting with the continued growth of my

organization. This is done by proactively contributing to daily operations

and focusing on exceeding company sales goals. I possess a diversified

skill set of client relations, writing, account management, and

administrative support, with excelled inter-personal and phone sales

skills.

Facility Assistant Supervisor, Lackland Self Storage King of Prussia, PA,

April 2008 - Present

. Assisted in the continuous growth of a storage facility by increasing

occupancy from 38% in March 2010 to 94% in May 2014 with a total of

974 units and parking spots.

. Actively participated in storage unit conversion process for further

growth in sqft and income.

. Administered daily operations of the facility by collecting payments

and contacting potential tenants in order to close the sale.

. Average $3,000 in monthly sales of accessories for the store.

Processed U-Haul reservations and rentals using U-Haul in-house rental

software.

. Oversaw the submission and approval of inventory and invoices from

vendors for processing in order to control monthly budgetary expenses.

Freight Part Time Un-loader, Lowes, South Philadelphia, PA, October 2009 -

October 2012

.

. Unloaded in average 4,000 to 18,000 cartons and appliances from

freight trucks in order to be distributed to the respective

department.

. Stocked merchandise in overhead area and throughout the stores various

departments.

. Certified in operating a fork lift, reach truck and order picker.

Counter Customer Service Representative, Enterprise Rent a Car,

Conshohocken, PA, Philadelphia, PA, Wilmington, DE September 2006 - January

2008

. Processed over 1,300 rental contracts in 6 months while attending

"Best of the Best" program at the Philadelphia International Airport

rental location.

. Processed rentals for walk in customers, insurance vehicle replacement

program and corporate customers.

. Reconciled potential disputes with clients and had constant

communication with auto dealerships, customers and insurance adjusters

for billing and collecting purposes.

Education:

Widener University, Chester, PA, August 2002 - May 2006

Bachelor of Science in International Business Administration

Achievements and Recognitions:

"Top 100 U-haul AA dealer" for U-haul Dealer 8543, Year 2011

"Top 100 U-haul AA dealer" for U-haul Dealer 8543, Year 2013

"Assistant Manager of the Year" for Lackland Self Storage, Year 2013

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