Customer Service Sales

Kristina M. Shaver

**** ********* *** ****:702-***-****

************@*****.***

Las Vegas, NV 89128 Cell: 702-***-****

Dedicated customer service manager with 5+ years’ experience in sales and retail markets

that include home mortgage and finance, clothing, household merchandise, and personal banking.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by example and

ensure the execution of all safety, security, quality and store operations policies.

Salary requirements: previous pay $15 hour, open to offers

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Multitasking and Time Mang.

Complaint Handling & Resolution Front-End Supervision Cost-Reduction Strategies

Retail Operations Management Sales & Margin Improvement Order Fulfillment, Stocking

Professional Experience

Decker Holland, PLLC (Flagstaff, Arizona) 06/26/2012-03/24/2014

Legal Assistant

Selected Contributions:

* Drafted pleadings for family law, bankruptcy, civil law, probate, and estate planning

* Proficient with West Law and Lexis Nexis

* Proficient with case memos and legal research

* Proficient in setting appointment and keeping deadlines

* Able to learn new state laws quickly

* Able to assist in disclosure and discovery and in Court during proceedings.

* Able to do bates numbering

* Proficient with multiple phone lines, faxing, Microsoft word, excel, and power point.

(Contact Supervisor: Yes, Supervisors name: Jared E. Holland Supervisors Phone: 928 -225-2896)

Hearing Professionals of America- Plainfield, IL (Nationwide) 08/01/2011-04/17/2012

Administrative Assistant/ Training Coordinator

Selected Contributions:

* Weekly and Daily commission and sales tracking in excel

* Customer phone calls and daily appointment setting

* Opening and coordinating new accounts for new and current locations

* New hire training and constant support daily on office management systems and Microsoft

* Remote training

* Stock shrinkage

* Inventory control and vendor relations

* Administrative assistant to CEO level

* Marketing and daily tracking of marketing resources

(Contact Supervisor: Yes, Supervisors name: Brad Conrey Supervisors Phone: 888-***-****)

Midwest Gold Buyers- Shorewood, IL 2/01/2011-06/01/2011

Store Lead/ Buyer

Selected Contributions:

* Appraising precious metals such as, gold, silver, platinum, and coins.

* Writing checks out of business check book

* Daily totals and summaries

* Overall Cleanliness of the store, opening and closing

* Working with acids and testing procedures

* Sales techniques and customer service

(Contact Supervisor: Yes, Supervisor’s name: Kat Sanders, Supervisor’s Phone: 847 -345-9913)

Colorado River Hearing Centers Bullhead City, AZ October 2008/ April 2010

Office Manager/ Accounts Receivable/ Payable

Selected Contributions:

*Utilize strong interpersonal communication skills to maximize and enhance client ’s experiences when

coming to our office purchase durable medical equipment.

* Efficiently scheduling client appointments and maintaining data entry daily.

*Received information for state and federal regulations in to the appropriate files.

*Received insurance and accounts payable information.

*Billed appropriately to make sure payment is received.

*Daily maintenance of the office itself including but not limited to cleaning and inventory.

*My duties also included monthly marketing/advertising as well as dail y follow up on patient accounts

payable and outstanding payable accounts collection.

(Contact Supervisor: Yes, Supervisor's Name: David Borland, Supervisor's Phone: 928-***-****)

Stein Mart Corporation- Queen Creek, AZ & Scottsdale, AZ 04/2007-04/2008

Assistant Manager/ Wholesale Retail/ Shipping

Selected Contributions:

*Responsible for developing and procuring an extensive inventory of daily store merchandise.

*Making sure merchandise was efficiently received, counted, and input into the system.

*Making price tags and doing vendor returns for damage and credit.

*Overall appearance of the store and making sure the merchandise looked appealing.

*Counting cash and doing daily store audits.

*Phone orders and customer returns.

(Contact Supervisor: Yes, Supervisor's Name: Gena Rocco, Supervisor's Phone: 480 -888-9901)

Hacienda Mortgage Company- Scottsdale, AZ 05/2004-08/2007

Brokers Assistant/ Junior Processor

Selected Contributions:

*Started employment here on school breaks in 2003.

*Responsible for incoming and outgoing phone calls on a 8 -10 line phone system

*Small marketing projects and presentations/Development

*Following detailed procedure and state and federal regulations on all client files and paperwork .

*Developing client Good Faith estimates with specific interest rate quotes.

*Quickly and efficiently processing HELOC's and Refinance loans.

*Maintaining professional relationships with sales representatives and Title Companies.

*Supervised day-to-day operations for branch office and personal and business errands for the branch

broker of 20 years plus.

*Maintained an accurate detailed client database and in charge of continual input of confidential

information.

*Consolidating, procuring office supplies and vendor maintenance.

*Generating client portfolios.

*Building strong client relationships.

*Gathered and evaluated volumes of vital detailed financial information.

*Determined client(s) qualifications within program guidelines.

*Contributed/attended local activities and utilized these activities to generate contacts, clients, and build

community relationships.

(Contact Supervisor: Yes, Supervisor's Name: Jody Davis, Supervisor's Phone: 602 -697-0906)

Education and Training

Northern Arizona University- Flagstaff, Arizona 05/05 to 01/06

Earned 32 Credits; Concentration in English Pre-Law

Rio Salado Community College Online- Tempe, Arizona 06/2008-01/2011

Earned 46 Credits; Concentration in Paralegal Studies

Southern New Hampshire University 02/2012-Current

Currently studying for my degree in Business Administration

Graduation Date: May 2012

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory

control, loss prevention, time management, leadership, and performance assessment.

I successfully completed nonviolent crisis prevention training course.

CPR certified.

Multi Phone Line system and etiquette trained.

Proficient with Microsoft Applications

Extremely detail oriented

Calyx estimating software

TIMS for Audiology

Excel for Microsoft

Alumni of the National Youth Leadership Council

Arizona Para Professional Certified in Education

Arizona Notary

Languages:Speak Spanish: Novice

Read and Write Spanish: Advanced

References:

Rochanda Henry- Supervisor: 928-***-****

Jessica Rothrock- Co Worker: 706-***-****

Jared E. Holland- Lead Attorney/Owner: 928-***-****

Contact this candidate