Customer Service Administrative Assistant

Stephanie l. Taylor

706-***-**** ***

Spring Lake Drive **********@*****.***

Athens, GA 30605

EDUCATION

State of Georgia Licensed Insurance Agent - #467111

State insured in Life, Health and Accident

December 2013

Athens Technical College, Athens, GA

June 2003

Microcomputer Specialist Associate Degree

Structured Query Language (SQL) Certificate of Credit (2004)

Administrative Secretary Program - diploma (1998)

Cedar Shoals High School, Athens, GA

June 1986

Diploma

WORK EXPERIENCE

Ellison's Insurance & Income Tax Services, Athens, GA

2014

Agent/Intake Associate (temporary - tax season)

Responsible for taking care of incoming clients (for tax and insurance

services). Collect and enter basic information into tax database and

collecting and routing pertinent information to tax preparers. Responsible

for assisting any clients interested in insurance products available, if

needed. Contact and fulfill needs of clients in need of insurance, provide

quotes and assist in any other manner.

Easter Seals Head Start, Athens, GA

2007 - 2011

Administrative Assistant

Responsible for purchase requisitions, inventory of supplies, greet and

direct visitors. Answer phone, copy, fax, assist support staff with daily

duties. Participated in over the phone training on: "How to deal with

difficult customers", "Effective Communication". (budget cuts)

Community Development Institute Head Start, Athens, GA

2006-2007

Human Resources & Employee Relations Specialist

Maintain employees' files, enter and maintain database of personnel

records, arrange interviews, conduct new hire orientation, call for

references, keep up with vacant positions. Sit in on employee conflict

resolution meetings, to enforce necessary actions to keep peace in work

environment.

(program taken over by Easter Seals)

ACTION, Inc. Head Start, Athens, GA

1989-2006

Administrative Secretary/Public Relations Representative

Maintain staff leave-hours, process time cards, typing, filing, copying,

and faxing. Answer phone, assist support staff with duties as assigned.

Deal with vendors to come in and volunteer in the classrooms and donate

products to program for In-kind. (program taken over by CDI)

SUMMARY OF QUALIFICATIONS

*Licensed in Life, Health & Accident Insurance

*Experienced in Microsoft Word, Excel, Powerpoint, and Access.

*Database Management, data entry, Customer Service Etiquette, telephone

etiquette/techniques.

*Effective communicator, flexible in any environment, praised highly for

confidentiality.

*Experience with personnel conflict resolutions

*Value Confidentiality

Contact this candidate