Customer Service Sales
Resume:
Sewell, NJ *****
*******@*****.***
Vincent DiCastelnuovo
To obtain employment and continue to gain professional work experience while continuing to
OBJECTIVE
finish my education.
Superior skills in Problem Solving, Mathematics, and Physics
SKILLS &
ABILITIES
Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
Experience with managing databases
5 years management experience
CUSTOMER SERVICE REPRESENTATIVE, TD BANK
EXPERIENCE
October 2013-Present
Assisted customers by listening to their concerns and personalizing the experience to help better
meet the customer’s needs
Worked to successfully help store meet quarterly sales goal as a member of the sales team
Aid management in maintaining records to keep in compliance with regulatory policies
Organize off site events to promote products and help drive sales
RETAIL SALES STRATEGY GROUP INTERN, TD BANK
May 2013-August 2013
Successfully mapped and authored processes and procedures for entire department
Conducted an internal case study for Environmental Affairs on green practices and technologies
Aided Retail Stores in executing off site events and event recaps
Contributed to Intern Blog seen company wide
PAYMENT OPERATIONS INTERN, TD BANK
May 2012-September 2012
Assisted departmental managers in centralizing documentation onto an online database
Worked on reformatting procedural documents to correct audit scrutiny
Worked with Environmental Affairs to aid the department in collection internal data
Gained first-hand exposure of day-to-day operations within the Payment Operations dept.
DEPARTMENT MANAGER, MCDONALD’S RESTAURANT
August 2002-Present
Working 40 hours per week while maintaining a 6-12 credit course load
Floor manager responsible for direction of 4-10 employees per shift
Perform closing responsibilities such as reconciling safe, prep for morning and locking up
Manage inventory of $10,000 per week by checking dates of product and forecasting usage
Provide customer service meeting McDonald’s transaction time targets
PENN STATE UNIVERSITY – COLLEGE OF ENGINEERING, GENERAL
EDUCATION
ENGINEERING - MEDIA, PA (2006-2009 AND 2014-PRESENT
Multidisciplinary Design Option focuses on design principles across Mechanical, Electrical, and
Computer Engineering disciplines
Relevant Courses: Technical Writing, Calculus I, II and III, Differential Equations, Statistics,
Computer Aided Design, Intro to Programming (C Physics (Kinematics, Electricity and
Magnetism, Optics and Quantum), Electrical Circuit Design, Logic Design, Material Science
focused on Photoelectric Materials
WASHINGTON TOWNSHIP HIGH SCHOOL - SEWELL, NJ - DIPLOMA (2002-2006)
Page 2
Contact this candidate