Customer Service Human Resources

Teauna Upshaw, MBA, PHR

*** ****** **** ************, ** 37127 (615) 848 – 4799 *******@***.***

H UMAN RESOURCES MANAGEMENT

Professional business partner with Human Resources experience executing critical people

initiatives, process improvements and providing internal customer support in diverse work

environments.

Professional Work Experience

Nissan USA – 2013 to Present Franklin, TN

HR/Business Analyst (Strategic Talent Acquisition)

Interface with talent management leaders aligning processes to support global business objectives through

strategic talent acquisition and onboarding program development. Drive ongoing communication with HRBP

team to support strategic staffing business function objectives for North America.

• Collaborate with staffing partners and manage the effectiveness of the strategic talent recruitment

process.

• Actively involved in executing new hire orientation for all level of employees across North

America.

• Developed and executing onboarding program for strategic talent acquired to support progressive

growth within a specified time.

• Identify process gaps, calibrate solutions, present data and streamline improvements.

Workforce Initiatives – 2011 to 2013 Murfreesboro, TN

Managing HR/Career Consultant

Directed full business operations serving career professionals with outplacement services and small

businesses with full HR Management support; oversee all aspects of business profits, sustained compliance

and directly managed virtual team performance.

• Accountable for dotted line supervision to client leadership staff performance and

development.

• Managed multiple clients’ provided strategic and functional Human Resources suppor t in

areas of recruitment, performance management, employee relations, corrective coaching, conflict

resolution meetings, compliant exits and other generalist duties.

• Influenced business owners’ decisions with facts and predicted outcomes, executing

S.W.O.T analysis steps to support revenue, customer service and talent acquisition objectives.

• Designed online and classroom soft skills training programs customized to client needs.

• Created employee handbooks, conducted I-9 audits and created exit policies to support

unnecessary unemployment claims or risks.

• Developed internal and external communications that impacted customer service and

workforce conditions.

Manheim Nashville Auto Auction – 2008 to 2011 Mt.

Juliet, TN

HR Generalist

Key contributor to auction Human Resources programs with a primary focus on recruitment. Directly

responsible for supporting payroll, benefits, training and safety programs.

• Decreased temporary staffing, increased retention and reduced indirect labor costs by managing full

cycle recruitment planning and strategy.

• Managed staffing vendor relationships, conducted contract labor audits and spearheaded

quarterly meetings which enhanced partnerships, communication and sustained clear expectations.

• Coached hiring managers on internal employee interviewing, selection process and outcomes.

Teauna Upshaw, MBA, PHR

504 Rucker Road Murfreesboro, TN 37127 (615) 848 – 4799 *******@***.***

• Supervised the recruitment performance outcomes of HR assistant and benefits/payroll

administrator.

• Processed payroll and leave (FMLA, STD) through PeopleSoft/Oracle for an organization of 400+

employees,

• Administered stay interview program and compiled feedback for measurement which contributed

to improved employee manager relationships, communication opportunities and awareness of

foreseen issues.

• Facilitated auction training programs, new hire orientation and safety workshops serving

safety, auction development and onboarding objectives.

• Supported benefits open enrollment, employee survey programs and auction sale day activities.

Professional Work Experience (continued)

Randstad USA – 2006 to 2008

Smyrna, TN

Staffing Agent

• Prospected new clients within assigned territory and created talent acquisition strategies.

Achieved weekly staffing goals for administrative and industrial talent placements.

• Managed the performance, employee relations and client expectations for up to 15 site locations;

and processed payroll for up to 100 active employees on a weekly basis.

• Established rapport and coached decentralized employees on performance, attendance, meeting

client expectations and addressed concerns timely and in a professional manner.

• Researched and analyzed hourly wage and salary data according to FLSA industry or market

position pay averages to negotiate fair and consistent compensation for temporary employees

assigned.

• Implemented talent appreciation program for decentralized employees to contribute to branch

retention strategies.

• Diligently partnered with clients at all levels of an organization to implement workforce

solutions.

Placement Pros (Cummins Business Services) - 2005 to 2006

Nashville, TN

Benefits Contact Representative

• Responded to employee health benefit inquiries through moderate incoming call center

operations and operated CBS proprietary software to track benefits data, eligibility and

document all activity.

• Collaborated with internal departments to compile data and resolve employee benefit

concerns timely, and with follow up calls to confirm resolutions.

• Managed the life insurance programs responding to beneficiaries within compliance of

confidential data.

• Lead contractor responsible for the training and instruction for incoming contract employees

integrated into the call center.

Education

Certified Professional in Human Resources

Strayer University

MBA – HR Management

Bachelors of Science - Business Administration Management

Teauna Upshaw, MBA, PHR

504 Rucker Road Murfreesboro, TN 37127 (615) 848 – 4799 *******@***.***

Computer Skills

PeopleSoft/Oracle MS Outlook MS Excel MS Word MS Publisher MS PowerPoint MS

SharePoint

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