Customer Service Human Resource

Shemika R Bryant

*** *** *****, *******, ******* 30349

H ome: 678-***-**** - ********@*****.***

Summary

Certified Human Resources Professional with extensive employee relations experience in a full range of

functions, as well as success in simultaneously managing multiple projects. L ong -Term Substitute Teacher highly

effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve

e fficiency while meeting deadlines and budget requirements.

Highlights

Training and development

Recruiting

Employee relations

Excellent classroom management

Teaching, tutoring and counseling

Experience working special needs students

Proofreading/editing

Motivating students

Interactive teaching/learning

Innovative lesson planning

Accomplishments

SHRM Member AREAS OF EXPERTISE HR Department Startup * Employment Law FMLA/ADA/EEO/WC *

Strategic Planning HR Policies & Procedures * S taff Recruitment & Retention Employee Relations *

Alternative Dispute Resolution (ADR) Benefits Administration * H R Program/Project Management Training

& D evelopment * S uperior communication skills written and Organizational Development.

Experience

Long Term Substitute Teacher

Clayton County Board of Education - Morrow, GA

Demonstrate command of school subject being taught.

Plan instruction as needed to promote student mastery of prerequisite skills and knowledge.

Analyze student work and assessments to determine instructional needs.

Prepare lesson plans to support instructional objectives of the AKS for all students.

Plan appropriate assessment of students learning.

Maintain professional responsibilities and act as role model.

Submit records, reports, and forms accurately and promptly.

Cooperate with staff and support the development of activities.

Human Resource Benefits Specialist

January 2008 t o M ay 2012

AT&T - A tlanta, GA

Maintained employee benefits programs and informs employees of benefits by studying and assessing

benefit needs and trends; recommending benefit programs to management; directing the processing of

b enefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and

c onducting educational programs on benefit programs.

Ensured legal compliance by monitoring and implementing applicable human resource federal and state

requirements; conducting investigations; maintaining records; representing the organization at hearings.

Designed management guidelines by preparing, updating, and recommending human resource policies

and procedures.

Assembled historical human resource records by designing a filing and retrieval system; keeping past and

current records.

Evaluated job positions for classification, status and salary requirements; planning, developing, evaluating

a nd communicating techniques for compensating employees; and advising management on resolving.

Customer Service Account Specialist

January 2006 t o January 2008

G as -South Pro Core Solutions - A tlanta, GA

Responded to inbound service calls in a fast-paced, high -volume call center.

Built a rapport with customers and proposed different products and services based on their account history

t o help minimize their monthly bill.

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and

i nnovation in resolving problems.

Possessed effective communications skills and work well with others at all levels.

Performed under pressure in a fast-paced environment.

Worked effectively under limited supervision and in a cohesive team environment.

Guest Services & Event Coordinator

October 2005 t o D ecember 2007

Marriott Renaissance Concourse Hotel - A tlanta

D irected the planning and execution of fundraising and corporate events in urban communities.

Developed new events held at various venues.

Prepared large-scale mailings to solicit donations.

Worked directly with both in-house and external printers to design all marketing materials, coordinate

artwork and production of marketing products.

Composed and distributed fliers and news releases to generate media attention.

Built and maintained key volunteer relationships with business owners in assigned regions.

Lead, managed and evaluated the performance of volunteers for all events.

Education

Bachelor of Arts : Communications, 2 004

Alabama State University - M ontgomery, A L, USA

Certificate in Human Resource Management : Human Resource Management, 2 013

Clayton State University - Morrow, GA, USA

Affiliations

Etiquette Coach for Diamonds & Pearls Inc. 2010-current

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