Customer Service Sales

bilingual professional

Summary of Qualifications

Accomplished, performance-driven, and results-oriented professional with

strong leadership skills combined with broad-based background in

psychology, consulting, training, recruiting, leadership,aviation and

sales. Noted for demonstrating strong team building skills. Articulate

communicator and fluent in Spanish; able to deliver relevant information to

professionals at all levels throughout an organization. Excellent eye for

spotting, interviewing and hiring new talent, very effective over phone

and in person, reliable and outstanding attitude. Extensive knowledge of

travel, airlines, aviation, productivity and efficiency.

Technical Skills: PC and Macintosh; Microsoft Office (Word, Excel,Outlook

and PowerPoint)Salesforce.com

Professional Experience

CBT Development Tampa, FL 02/03-

04/28/2014

Education Specialist

-Inside sales, 200+outbound calls daily

-Education and continuing competency sales

-Made 2 sales daily

Fleetistics Tampa, FL

Account Manager 08/2013-

10/2013

. Inside sales, SaaS software sales,GPS, 50-120 daily calls

. Made 10 sales

. Called CEO's, C-level, CFO's, decision makers

. customer service,HR, Quality assurance

Walter Wallace International, Madrid, Spain/Tampa, FL

Junior Management Consultant/recruiter/salesman 08/2006-07/2013

. Performed effective assessment, analysis and consultation in client

productivity, efficiency levels, and operational management areas

. Helped companies with monthly cost reduction and employee efficiency and

productivity ((10-25%)

. Trained managers to help them make employees more efficient(5-30

employees), changed work behavior

. Full Cycle Recruiting using the Web, Linkdin, social media, jobsites(last

3 years)(placed 10-20/mo)

. Cold calling, interviewing, qualifying, placing candidates permanent and

contract

. Placements for sales, manufacturing, aviation, business,

management,engineers

. Inside sales, outbound calls,(40-80calls) selling consulting services

across Europe, and in USA(last 3 years)

Konica Minolta Business Solutions, Tampa, FL

Account Executive (Office Business Printing Solutions) 02/2005-07/2006

. Played a pivotal role in generating leads through cold calling, CFO's,

CEO's, decision makers

. Inside and outside sales, averaged 40-100 calls per day, profiling

clients, selling office equipment, supplies and maintenance

. Successfully negotiated terms and closed sales meeting monthly quota(10 a

month)

. Customer service

Howe International, Madrid, Spain

Office Assistant / Intern to President 01/2003-12/2004

. Assumed full responsibility in assisting staff with general

administrative duties, human resources

. Identified business opportunities through comprehensive analysis of new

competitive companies and presented reports to the President

. Reviewed, edited, and translated Spanish documents to English

. Researched Companies, head hunted and recruited, customer service

. Organized travel bookings(hotel, airfare, car)

Massachusetts Public Interest Research Group, Boston, MA

Outside Sales / Account Executive(summer job) 2002

. Authored letters, efficiently handled phone calls, and organized meetings

with state legislators

. Provided encouragement to communities for raising funds and lobbying

citizens

. Stimulated the public's awareness through active membership and

collection of petition signatures

. Utilized strong leadership skills in overseeing a team of seven

individuals; significantly increased overall group sale by 20%

. Successfully raised more than $10,000 funds and consistently achieved

target goals and quota

Education

Bachelor of Science in Psychology: 2003 Concentration in Personality

Psychology

Suffolk University, College of Arts and Sciences, Boston, MA

Professional Training

Florida State Insurance, KMBS Training, Management Consulting Training

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