Engineer Customer Service
Resume:
DAVID M. CREWS
*** ********'s Circle
St Mary's, GA 31558
E-mail: **************@*****.***
Innovative Telecommunications Engineer with extensive experience in Class
4/5 voice and data applications. Proven track record in taking projects
from concept to implementation. Unique background combines expertise in IT
with manufacturing, product development, and customer service. Customer
responsive representative who enjoyed continued success working
professionals of other companies. Intelligent professional that learns new
products and technologies and can provide efficient support quickly.
EDUCATION
BS, Telecommunications. Magna Cum Laude,
Barry University, Miami Shores, FL
PROFESSIONAL TRAINING
ISO 9000/9002 Internal Security Customer Awareness
Associate
Billing Media Converter SAP S/D PCM 91A Transmission
Systems
Multiple Quality Classes Fiber Optics Product-related Technical
Classes
COMPUTER AND TECHNICAL SKILLS
WinXP Win 7 Windows Vista
Win Server Admin Network Design SAP R/3 SD & MM
MS Project MS Office MS Outlook
MS Front Page Computer Hardware Repair Visio
Macromedia Dreamweaver Virus and Malware Digital Electronics
Removal Technician
PROFESSIONAL EXPERIENCE
SELF EMPLOYED, Englewood Beach, FL
2002-2004
Builder/Developer
Partner in the acquisition of land and building large single-family (spec)
homes on same. Also purchased existing structures and performed extensive
remodeling. On-site, working, foreman during all phases of construction
including hiring of skill trades and labor, permitting, inspections,
purchasing, budgeting, planning and the actual building.
Performed the tasks of electrician, drywall hanger/finisher, framing and
finish carpenter, painter, and some plumbing.
SIEMENS ICN, Lake Mary, FL 1978-
2002
Senior Engineer
Lead engineer and highest-ranking representative on-site for First Office
Applications of digital switching equipment for South Central Bell,
resulting in contracts worth over $50M by BellSouth.
Lead engineer of new product support in the lab and then in the field.
Selected as Development group representative in compliance with BELLCORE
and ANSI standards compliance and received approval of Siemens products for
First Office Application.
Lead engineer in the integration and validation of new hardware and
software designs.
Developed test plans and executed the tests.
Honored with "Engineering Excellence" awards on three occasions.
Project Manager - SAP implementation Core Team member. Represented Sales,
Sales Support, and Development Business Units in all facets of SAP,
including requirements gathering. Lead a team of Programmers in the
successful development of interfaces between legacy tools and SAP S/D.
Chairman of MM. Performed S/D Configuration within SAP.
Team leader, Sales Support tools development
Customer Service Engineer I
Provided software, hardware, and database technical assistance both in-
house and on-site for Digital Switching Products on a 24x7 basis.
Support introduction, integration, and field trial of M34E Lightwave system
(Plessey LTD).
Support introduction, integration, and field trial of Cook Electric Billing
Media Converter.
Group expert on transmission equipment. Qualified spans for use by digital
remote systems.
First company engineer on a customer's site to assist in recovery of
service and billing due to acts of nature and other catastrophic outages.
Learn all new products used by customer base and teach others their
applications, operations, and repair.
Systems Test Technician
Troubleshoot Digital Central Office hardware to the component level.
Perform Final Systems testing before shipment to the customer
Lead technician over a group of 20 technicians
Contact this candidate