Manager Service

Daniela Lastra

**** ****** *** * ** Paso, Texas *9902

Ph. 915-***-**** e mail: ******.********@*****.***

Education

University of Texas at El Paso

BA: English American Literature Minor: Sociology

Anticipated graduation date: Dec 2014 GPA: 2.7

Relevant Experience

Joe Vinny & Bronsons Bohemian Cafe

Assistant Manager/Barista May 2012 – November 2013

Provide information for new startup urban café products including but not limited to food and beverage

while ensuring the satisfaction of improved menu modifications.

Supplied training techniques for new baristas along with securing proper health practices on handling

food and beverages.

Developed inventory management strategies, assisted in schedule, and monetary transactions.

Performed design and marketing endeavors in efforts to draw larger clientele by utilizing composition

and photography.

Took pride in service applications that resulted the satisfaction of returning customers.

Hilton Garden Inn UTEP

Guest Service Agent December 2012 – July 2013

Prepare and present registration of hotel guest including greeting and assistance with immediate

needs and accommodations.

Conduct report evaluation of business day travelers, balance invoice spreadsheets, and rate

administration.

Responsible for monetary transaction and deposits, settle credit dispute and charges.

Embassy Suites Hotel

Guest Service Agent November 2011 – November 2012

Ability to exercise problem solving technique skills in order to ensure positive guest experience.

Facilitate a proactive work environment for team leaders, strategic planning to resolve issues quickly

and effectively.

Reservation consultant and concierge practice experience.

Administer all Front Desk activities in both day and evening shift practices including closing shift

deposits.

Baja Tape & Supply Inc. August 2006 – November 2010

Secretary

Allocated and posted transactions.

Handled Banking Functions and maintained databases.

Set up and maintain filing systems.

Prepared and managed correspondence and reports.

Red & White Wine Bar

Waitress June 2010 – December 2011

Extensive knowledge of wine and food pairing, private party catering.

Overseeing FOH/BOH procedures.

Professional Affiliations

AgriLife Extension Master Gardener Intern September 2013 – Present

Expand capabilities of Texas AgriLife Extension Service by promoting horticultural information to

individuals and groups in the community.

Develop community projects related to horticulture, demonstration gardens, and community gardens.

Volunteer hours within the community to enhance agricultural awareness.

Downtown Niche Magazine October 2010 – November 2011

Worked editing social research projects in relation to themes in music industry, art, dance, and culinary

developments in the city.

Contribute bi weekly article to online and print magazine.

Organize forums to stimulate discussions of community social behavioral and development.

References

Christina Munoz Ph: 915-***-****

•

Joe Vinny & Bronsons Bohemian Café Owner

Derek Rodriguez Ph: 915-***-****

•

Hampton Inn Suites Front Office Manager

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