Customer Service High School
Resume:
ANTHONY E KEELING II
**** ****** **** **., *** Antonio TX 78251
**********@*****.***
Career Objectives: Seeking an entry level position with your company.
Ability to work with little or no supervision.
Enjoy contributing to a good work environment.
Ability to meet company project deadlines.
Work History
March 21,2014 – Current
Conduit Global – San Antonio
Technical Support Specialist II
Taking inbound calls on behalf of Verizon for FIOS customers. Assisting with technical support issue for
internet, home phone and video series.
February 18, 2013 – March 15, 2014
The Hartford – San Antonio, TX
Policy Service Specialist
Assisted customers with amending commercial liability and property policies, and with billing inquiries
via both phone and paper request.
July 15, 2011 – February 15, 2013
Allstate Insurance – Houston, Texas
Customer Service Specialist
Speak to policy holders after auto accidents to discuss injury and medical benefits. Assist medical
providers with verifying medical coverage and billing information.
Handle written and verbal request in a timely manner.
Oct 15, 2009 - Dec 30, 2010
Affiliated Computer Services - Houston, Texas
Customer Service Rep
Taking incoming calls for Allstate Roadside Assistance. Assisted customer in setting up road side services,
issued new accounts, handles billing and service inquires.
Sep 17, 2008 - Jul 14, 2009
American National Insurance - San Antonio, Texas
Customer Service Representative
Verified claim status and benefit accounts with medical providers and policy holders.
Assisted customers with questions concerning their policy and billing information.
Performed other duties as assigned.
Aug 03, 2004 - May 07, 2008
United Service Auto Association - San Antonio, Texas
Member Service Representative
Answered all inbound calls.
Updated member account information.
Informed customer of company products, services and policies.
Processed request through mailed in correspondence.
Provided accurate customer service to customers.
Aug 15, 2002 - May 01, 2004
University of Texas- San Antonio - San Antonio, Texas
Work Study Clerk
Performed clerical duties such as filing, and answered all phone calls.
Sorted and distributed interoffice mail.
Made copies of student records and assisted students with transcripts and instructor assignments.
Education
University of Texas- San Antonio - San Antonio, Texas
Education Level: 3+ years college, technical or vocational school
Major: Education
Graduated: No
Willowridge High School - Houston, Texas
Education Level: High School Diploma
Major: General Studies
Graduated: Yes
Occupational Experience
Customer Service Representatives ( 5 yrs 0 mos )
Receptionists and Information Clerks ( 5 yrs 0
mos )
Computer Skills Typing Speed: 40 Words Per Minute
• Apple or Macintosh Computers
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Contact this candidate