Customer Service Sales

Location:

Salary:

40,000

Posted:

May 23, 2014

Azra Radoncic

Personal Summary

A Marketing Management major with a minor in Psychology, who enjoys working with others, building relationships

with co-workers and always performing at the highest level of professionalism and courtesy. Self-directed hard worker

with a keen eye for achieving positive results; strictly committed to superior customer service. Talented in various

areas. Areas of expertise include:

-Phone reception

-Inventory & Stock

-Customer Service

-Experienced with Basic Windows Programs & Usage (Microsoft Word, Excel, PowerPoint) Adobe Photoshop, Adobe

Illustrator, Google Analytics

Projects

Market Segmentation and consumer behavior Project for Target Retail store (02/13-05-13)

• Market Research: Qualitative & Quantitative techniques to understand customers wants, needs and desires

• Created, distributed, and analyzed survey questionnaires

Internet Marketing Project For EngageSimple social marketing company (09/13-12/13)

• Built brand awareness through the use of social media outlets (i.e. Facebook, Twitter)

• Composed articles for the company’s whatdusay website

• Used Google Analytics to help build their online audience

Experience Highlights

Receptionist - Cityview Inc. (Employed 09/08-06/11)

• Greeted guests arriving to the tennis clubhouse. Scheduled appointments and events as well as serviced the

juice bar with great customer service and respect. Answered phone calls and customer questions with the utmost

efficiency. Helped persuade promising customers to become full time members of the club.

Sales Coordinator – Macy’s (Employed 09/09-08/10)

• Maintained team focus throughout Quarterly Seasons to ensure Sales Goals were reached. Led the sales

launches of multiple new product lines yearly and consistently achieved the required sales goals.

Demonstrated the ability to work with people of different backgrounds. Listen to customers and determine

their needs before offering a solution. Worked with Macy’s Inc. business partners and developed strategies to

generate increased product sales.

Receptionist - BeachBum Tanning Salon. (Employed 06/07-07/08)

• Performed various tasks such as schedule appointments, tend to incoming customers, answer phones, e-mails,

handle cash transactions, and responsible for opening and closing the store.

Education & Training

• Baruch College - New York, NY (2010-2013) Marketing Management BA completed.