Service Project

EDWARD H. LEAMAN

* * ********* ***., **** Hiawatha, NJ 07034 *******@*********.*** (973) 334 - 6521

SENIOR TELECOMMUNICATIONS SPECIALIST

Seasoned telecom professional with time-tested record of meeting robust project deliverables in various

business settings, including contact center and multi-site environments. Extensive experience installing,

troubleshooting, and maintaining complex voice and data communication systems and cabling infrastructures,

with particular expertise in Avaya Legacy systems. Adept at balancing multiple projects concurrently in a fast-

paced, deadline -driven environment where priorities constantly shift. Self-motivated, extremely reliable, and

totally committed to delivering a level of service that consistently exceeds user expectations.

Core Competencies & Strengths:

Full-Cycle Project Management System Configuration & Administration Vendor Negotiation & Oversight

Policies & Procedures Troubleshooting & Problem Resolution End-User Support Staff Technical Training

Areas of Technical Expertise:

Cabling Infrastructure (Ethernet, USOC) Avaya Products (Definity G3 PBX, S8500, S8300, AUDIX)

Network Hardware Microsoft Office Windows 2000, XP, 7 Call Conferencing Solutions Cloud Services

P ROFESSIONAL E XPERIENCE

EMILIANI ENTERPRISES, Union, NJ 2005 to 2013

A distributor of beauty care products to hair, nail, and skin care professionals, recently acquired by L’Oreal, the world’s

leading beauty company.

Telecom Specialist

Provided high-level technical support for the telecommunications and voicemail systems to ensure optimal

productivity of approximately 350 users across 16 outlet stores and corporate headquarters. Implemented and

led all telecom-related projects, which included ordering equipment, scheduling manpower and services, and

provisioning of CO trunks, dedicated lines, and T1. Maintained the wiring infrastructure, created initial annual

telecom budgets, and managed vendor relationships, including the corporate Verizon Wireless account.

Expanded Responsibilities

Maintained and administered Avaya 8500/8300 media server s, Avaya Site Administrator (ASA), and

Intuity AUDIX voicemail system, including changes, add -ons, moves, time-of-day coverage, tenant-

splitting, and vector/VDN development.

Oversaw maintenance and upkeep of telecom system and wiring infrastructure (including network, serial,

public address) for corporate headquarters and all outlet stores.

Proactively communicated with vendors and service companies; negotiated costs for long-distance, PRI,

and other services.

Key Contributions:

Developed low-voltage cabling requirements/standards and new store setup procedures, including

voice/data circuit, cable, and jack ordering, implemented on a company-wide basis.

Established company’s first call conferencing, and then pay-as-you-go conferencing service for larger

conferences, which lowered travel expenses by reducing site visits to outlet stores.

Introduced cloud-based fax-to-email service that reduced copier repair and paper costs.

Negotiated term agreements for plain telephone services at both corporate headquarters and outlet stores.

Created corporate account with Verizon Wireless that resulted in a 12% discount for employees.

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EDWARD H. LEAMAN PAGE 2

INDEPENDENT CONSULTING ENGAGEMENTS 2002 to 2005

Telecom Specialist

As an independent contractor, managed a variety of residential and commercial data and telecom projects

involving phone system installations/expansions/relocations, cabling, and data/network troubleshooting.

Commercial clients included: Marotta Scientific (former employer), Independent Customer Solutions, Primary

Care Associates of NJ, RAM Medical, Benefits Plus, The Science Registry, and Rockaway Pharmacy.

Project Highlights:

Installed Partner Mail VS R5 voicemail system for RAM Medical, including configuration of night-only

Auto Attendant, Record-a-Call, and staff training on mailbox usage and call transference.

Played key role in Benefits Plus office relocation; rewired office space, set up PC (with various

applications) and wireless network, and devised computer backup scheme. Retained by company, since

November 2004, to provide ongoing support of hardware, software, network connectivity, and telephony.

Rewired new location of The Science Registry for voice and data, consisting of approximately 15 locations

and 30 drops, all of which were terminated and tested.

Installed new security cameras for Marotta Scientific, including cable runs (with electrician). In addition,

installed and/or troubleshot computers for broadband data sharing and rectified problems concerning

data collection system, networking, and Definity voicemail system.

ECHOSTAR (TEKsystems), Pine Brook, NJ 5/2002 to 8/2002

A global satellite services provider and developer of hybrid video delivery technologies.

PBX Technician / Consultant

Hired for 90-day contract position to provide maintenance and administration of the Lucent G3R, including

moves, add-ons, changes, vector/VDN modifications, and the Definity AUDIX voicemail in this call center

environment. In addition, performed day-to-day PC maintenance, including upgrades, writing procedures,

revising spreadsheets, and documenting changes, and held full responsibility for the cabling infrastructure.

Scheduled and interfaced with service technicians, as needed, and communicated with vendor s and

management in the Colorado office.

MAROTTA SCIENTIFIC CONTROLS, Montville, NJ 1981 to 2001

Developer and manufacturer of precision control solutions for Defense, Aerospace, Space, and Commercial applications.

Data/Telecom Specialist (1993-2001)

Electrical Engineering Technician (1981-1993)

Held full accountability for the administration of PBX (Avaya Definity G3i) and voicemail (Avaya Definity and

Intuity AUDIX) systems. In addition, administered and configured LAN hardware (3Com hubs and switches), CAD

software (Pro/Engineer), and card access security system. Performed periodic testing and upgrades of all systems.

Key Contributions:

Developed policies and procedures for electronic circuit testing, testing equipment calibration, and

barcode creation that were implemented on a company-wide basis.

Managed every project having to do with network and telecommunications, which included ordering and

scheduling of manpower and services, provisioning of CO trunks, dedicated lines, and T1, installing hubs

and switches, and overseeing vendor performance.

- Facilitated the accurate and timely installation of hardware and services on multiple projects concurrently.

As a Certified Instructor/Examiner in Category E military soldering, created and facilitated training course

for personnel to maintain certification in this area.

E DUCATION

Bachelor of Science, Electronics Technology – New Jersey Institute of Technology (NJIT)

Associate in Applied Science – County College of Morris (CCM)

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