Customer Service Data Entry

*

Helen Elizabeth Chapman

**b Northam Road, Southampton, Hampshire SO14 0PD

Mobile Phone: 078**-******

E-mail: ******.**********@*****.***

Personal Statement

I am an enthusiastic person who is keen and eager to learn new skills. I work very well within a team

environment and can also work on my own initiative when required to do so. I have recently

completed courses in Business Administration, Customer Service and Employability that have

developed my communication, IT and record keeping skills highlighting my ability to produce

accurate information. I am now looking for a position either within Retail or Administration to build

my skills further

Key Skills

Administration, typing, work sheets, photocopying

IT Skills including Microsoft Word, Excel and PowerPoint

Accurate with a good attention to detail

Supervisory Skills

Excellent Data Entry Skills

Good Problem Solving Skills

Employment

Feb 2012 – March 2012 Print Room Assistant Design and Print

This was a 6 week work experience placement. I was responsible for ensuring the smooth operation

of the print machines and filing invoices into date order

Feb 1999 – June 2004 Production Operative / Data Entry Ocular Sciences

I was responsible for the completion of all paper work for the production line and ensuring that all

ovens were fault free. I also undertook data entry duties and carried out training of other members

of staff in this area. I audited batch paperwork on a daily basis to meet with compliance and

corrected figures as required. I ensured that a clean and safe working environment was upheld

following Health and Safety procedures.

Sept 1997 - Feb 1999 Production Operative Polarpack

Supervising a small production team I was responsible for ensuring the smooth operation of packing

and despatch of products on a daily basis. I was also responsible for producing and maintaining

relevant paperwork for the department and carrying out duties on operating heat sealing and

packing process machines

June 1992 – Sept 1997 Career Break

July 1990 – May 1992 Laundry Operative Initial Textile Services

Initially I was responsible for the sorting and labelling of dirty laundry, ensuring that all laundry was

clean before despatching to the customer. I also had to ensure that all paperwork was completed

accurately and in a timely manner

2

Further Education & Qualifications

2014

Customer Service Entry Level 3

Employability Level 1

Personal and Social Development Entry Level 3

2013

Pearson EDI Level 2 Award in Employment Responsibilities

Rights in Health, Social Care, Children and Young Peoples Settings, 3 Credits QCF Level 2

Level 1 Award in Retail Knowledge

Level 2 Award in Food Safety in Catering

Level 2 Award in Health & Safety in the Work Place

ECDL, BCS Level 2 Certificate in IT User Skills

2011

OCR Level1 Certificate in IT User Skills (ITQ)

OCR Level 1 Certificate in Adult Numeracy

Interests

I have many varied interests that include knitting and crochet, wood turning and using my computer

References

Available on request

Contact this candidate