Customer Service Sales

Graham Odenyo

*** ***** **** *** *-* Waynesboro

GA 30830

404-***-****, 706-***-**** - ******.******@*****.***

Profile: Talented and resourceful individual offering a unique blend of

cross- functional skills resulting from more than 10 years of active

involvement and providing excellent customer service to accommodate the

needs of the customer as well as the employer. I am a self- starter who

shows initiative and can conduct business in a professional manner. Posse's

good customer relation skills, presenting a good company image.

. Strong interpersonal, listening, and rapport-building skills, with

aptitude to effectively communicate with customers, coworkers,

business associates and management.

. Experienced in general office practices, answering customer inquiries,

addressing problems, and maintaining confidentiality.

. Receptive to and supportive of team efforts to ensure customer

satisfaction.

. Proven ability to plan, organize as well as work hand in hand with

business owners, patrons and the general public.

. Demonstrated ability to work well under stressful conditions while

maintaining a sense of humor to see projects through to completion,

skillfully combining wit and perseverance in time of crisis.

. Welcomes new challenges, accept responsibility, enjoy working with

people, value camaraderie, and benefit from a strong network of

friends and colleagues.

Education:

Brewton Parker College

1999

Mt. Vernon GA

Business Administration

Upper hill High school

1995

Nairobi, Kenya, East Africa

High School Diploma

Manpower,

06/11 - 08/11

Sealing Technicial

Waynesboro, GA

Worked as a sealing technician on transformer Units at Alstom in Waynesboro

GA. Was

Responsible for ensuring that all tasks were performed on the unit, prior

to testing to its final destination to customer. Also worked in production

oven, as well as expediting units from testing to lab.

Experience: Art Home Repair

12/07 - 05/11

Sales Associate

Atlanta GA

Coordinated activities concern with the day to day activities of the

business, including, but not limited to screening and evaluating new

customers, as well as assisting the director with marketing

responsibilities such as designing color layouts for advertising,

writing advertisements as well as designing product pricing bulletins.

Performed, developed and implemented a multitude of tasks contributing to

the daily operations of Art Home Repair. Handled customer complaints and

resolution. Made prospecting calls and serviced customers after the sales

process was completed.

Initial Contract Services

08/2008 - 01/01/2009

Custodian

Atlanta, GA

Maintained Atlanta airport men's restroom by sweeping, mopping floors,

cleaning mirrors, sinks. Polished stainless steel fixtures, replenished

toiletry supplies as need, dusted ceiling vents, mixed various cleaning

chemicals, monitored bathroom utilities to

ensure that they were in sound and sanitary condition for use by customers.

Assisted airline travelers with various needs, including location of

terminals, travel options etc. Assisted patrons with special needs such as

wheelchairs navigate as well as enjoy the restroom.

Ken Photo Imaging

02/2005 - 12/2007

Sales Associate

Greenbelt, MD

Greeted potential customers at point of contact. Gave advice regarding

photography choices to customers as requested. Gave sample test shots to

customers to ensure quality service and experience. Maintained business

relationships with previous customers to ensure repeat business. Operated

cash register.

Burlington Coat Factory

01/2005 - 07/2005

Suit Specialist

Hunt Valley MD

Greeted customers at point of contact. Dispensed advice regarding men's

furnishings and dress accessories to customers as required. Organized,

arranged and facilitated men's suits and furnishings according to

specified, dress, color chart, size, type and

Classification of merchandise. Assisted in company inventory exercises.

Assisted clients with suits and men's furnishing sizing, and measurements,

color combinations and tailoring service referrals as requested by

customers. Dressed and decorated store manikins,

as well as suit displays and tie carousels, shirt bins and slacks racks

according to store and company requirements. Performed a daily inventory of

suits to account for inventory levels and to ensure minimal product

shrinkage.

Nationwide Hyundai

05/2005 - 07/2005

New car sales Associate

Timonium MD

Was point of contact greeter of potential customers at car dealership.

Assisted customers with suggestions pertaining to automobile purchasing

questions. Performed credit checks on potential customers. Assisted

customers with their post purchase needs by helping them

navigate through the service department, by scheduling service and

maintenance appointments for them, walking them through the paperwork

associated with maintenance related activities generated by the service

department. Negotiated and structured deals while maintaining a sense of

integrity. Maintained and serviced past customers with an intention of

building my book of business by expanding my customer base as well as

producing for the dealership more customers for their products and

services. Performed cold calls.

Discovery Channel Store

06/2001 -03/2002

Sales Associate

Baltimore MD

Greeted customers at point of contact. Assisted customers with their

purchasing questions as they required. Sold special offers and memberships

to customers as per company requirements. Provided customers with offers

and coupons for a more pleasant shopping

experience. Kept up with inventory levels so as to assure minimal

shrinkage. Provided excellent customer service.

McDonald's

01/2002- 05/2002

Cook

Atlanta GA

Ensured work environment was clean and sanitary. Ensured that all product

was dispensed of and cooked within the provided work parameters, and that

food was disposed of before the expiry date as per health requirements.

Ensured that the food supply was well stocked

before and after the workday. Ensured that the stockroom was well stocked

with supplies, condiments and other accessories. Ensured that the equipment

was regularly serviced to ensure efficiency and maximum productivity.

Clayton Homes

12/1999- 12/2001

Ceiling Technician

Waycross GA

Ensured that all ceiling waiting to be fitted onto manufactured housing

frames were painted and free of cracks or any visible defects. Performed

restorative as well as cosmetic work on finished ceilings

to ensure that they met quality control standards upon final inspection.

Assembled various parts as required including parts, bolts, nuts, tools,

paints, particle boards.

Skills

Competent knowledge of various computers; 10 key calculator; Internet

experience; interpersonal skills.

Software: Microsoft Word 6.0, 7.0, 1998, 2000 and

Microsoft XP; Microsoft Outlook

REFERENCES AVAILABLE UPON REQUEST

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