Customer Service Process

SAIKATH SEN

Subhas Nagar, P.O Sodepur,Dist: ** Parganas(N)

P.S Khardaha, Kolkata- 700110

+91-983******* / +91-869*******

*******.***@*****.***

OBJECTIVES :

I want to build my career in the Hospitality sector & prove

my worth with my sincerity & hard work.

EDUCATION:

. Completed Class X (CBSE)

. Completed Class XII (CBSE)

. Pursuing Graduation from IGNOU (Final Year)

OCCUPATION:

11th March 2013---Present, Picon Software Ltd. (Sahaj Process)

. Working as a team member.

5th May 2011 28th Feb 2013, Tech Mahindra Kolkata (Airtel Process).

. Working as a KnE (Escalation desk). Taking escalation calls, Try to

understand the issue of the irate customers & solve them as far as

possible.

. Make a excel file of daily report in which how many calls has been

answered, how many calls are valid & invalid, customer's issue & what

solution has been provided to the customers.

03rd Feb. 2010 to 05th May 2011, IBM Kolkata (Airtel

Process)

. Worked as a CSA (Customer Service Associate).

. We are the first person to interact with the customers.

. We try to solve the issue of the customer's as per our limits. And

transferred the escalation calls to KnE.

AWARDS:

. PAT-ON-THE-BACK: Has been awarded on June 2011 & December 2011

. STAR PERFORMER: Has been awarded on September 2011,

November 2011 & February 2012

. RISING STAR : Has been awarded on March 2012

. LETTER OF APPRECIATION: Has been awarded in RCOM.

COMPUTER SKILLS:

. Windows XP & Microsoft Office.

PERSONAL DETAILS:

. Date of Birth: 14th May 1984.

. Height : 175 cms

. Weight : 64 kgs

. Eye Sight : 6/6 Normal

.

PASSPORT DETAILS:

. Passport Number: G4835494.

. Date Of Issue : 21 Nov. 2007

. Date of Expiry : 20 Nov 2017.

LANGUAGE KNOWN:

. English, Hindi, Bengali

PERSONAL INTEREST:

. Drawing, Listening Music & playing Chess

REFERENCE:

Rupesh Panda

Prithivi Information Solution

Center Head

Mob: 827*******

Email ID: ************@*****.**.**

Saikath Sen.

(SAIKATH SEN)

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