Customer Service Developer

Ganesh Hanumant Aivale

Chandan nagar,

Pune, ****14.

Contact No : 996*******

Email : **********@*****.***

Objective: A job involving challenging assignments that optimally utilize my

functional, technical and acquired knowledge and inherent skills for

the achievement of the organizational objectives through consistent

learning and experience for myself, resulting in a profitable asset for

the organization.

Education: BCA (2007 - 2011)

Tilak Maharashtra University.

Total Experience: 2 Years.

• WNS (6 April 2013 - Till)

(Back office Executive)

Working with complex data.

Coding with MIS software.

Creating pivot table, V lookup, H lookup, Developer, Dashboard, recording

Macro, and basic formulae.

Working with Ms Office.

-

• Serco Bpo (1 March 2012 - 4 March 2013)

(Customer Service Associate)

Answer call and respond to emails.

Manage and resolve customer complaints.

Enter new customer information in system.

identify and escalate priority issues.

provide customers with product and service information.

Key competencies:

• Verbal and written communication skills.

• Listening skill.

• Problem analysis and problem solving.

• Customer service orientation.

• Team work.

• Organizational skill.

-

Skills : Advance Excel, Handling complex Data, Working on Ms Word,Ms

Access,Internet, Know About Hardware Networking and Multimedia.

Contact this candidate