Sales Customer Service/Management

Peggy A. Rowles

. *** Morton Avenue APT * . Ridley Park PA 19078 . 610-***-**** .

*********@*****.***

Profile

Goal-oriented sales professional with experience in marketing, office

administration, and customer service, seeking growth and development

opportunities with value-based employer

Roles and Responsibilities

. Performed site management duties such as explaining and enforcing

company policies, selecting and training personnel, auditing and

processing daily sales, creating and implementing promotional

activities, and selecting and developing candidates for succession

planning

. Managed site operations sufficient to consistently achieve cost and

sales goals

. Conducted research to acquire knowledge of products and services and

applied the information to improve sales and marketing skills

. Trained new hires and incumbents to establish product knowledge,

explain company policies, and develop interpersonal skills

. Communicated with vendors to identify cost and service efficiencies

and coordinated activities with selected vendors to optimize quality

and customer satisfaction

. Sorted and arranged product items at the beginning of each business

day with a focus on a creative display of sale and promotional items

. Engaged customers and provided services that included receiving

orders, marketing products, and processing cash and credit

transactions

. Provided services to customers that included responding to questions,

locating products, and recommending alternatives to out of stock items

. Resolved customer complaints by actively listening to fully understand

the problem and selected effective solutions to ensure customer

satisfaction

. Checked and maintained daily inventory of supplies and initiated

actions to ensure adequate and efficient filing of replenishment

orders

. Maintained housekeeping in work station areas sufficient to ensure the

safety of team members, product quality, customer satisfaction, and

compliance with safety standards

. Operated a wide variety of office equipment such as a PC, voice mail

messaging system, copier, printer, and fax machine

. Operated email, word processing, and spreadsheet software to prepare

reports, presentations, invoices, financial statements, letters, sales

data, and employee appraisals

. Managed time to optimize productivity and supported team members

during off peak hours to demonstrate teamwork and improve knowledge of

site operations

. Demonstrated flexibility and provided support to all team members in

performance of routine and non-routine tasks

Work History:

Express Incorporated Springfield, PA Co-Manager

2012-Present

Ann Incorporated Springfield, PA Sales Lead 2011-

2012

Justice Stores Springfield, PA Assistant Manager

2005-2011

Education:

Ridley Park High School, Folsom, PA Academic Diploma

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