Customer Service Sales
Resume:
Mary Shea
Springfield, *****
***********@***.***
OBJECTIVE:
To obtain a job where my multitasking abilities may be used to their
fullest extent, which includes payroll processing, training and
interviewing potential employees, employee scheduling and customer service.
WORK EXPERIENCE
August 2004- April 2014 Mansfield Paper Company W.
Springfield, Ma
*Responsibilities include Cash, Charge Card and Check Deposits. Sending
Collections letters to customers with outstanding Balances. Help Customers
with issues on their accounts. Setting up new customer accounts.
Sending customers their Monthly statements or Missing invoices. Help out in
Customer service when needed.
July 2002 - March 2004 Allied Community Resources Enfield,
CT
* Responsibilities included preparation of time sheets for payroll
processing; setting up new companies and updating existing companies;
assisted in preparation of quarterly and annual reports; assisted in
preparing reports for billing accounts receivable; entered all employees I-
9 tax and direct deposit forms; processed wage verification and census
reports.
* Used Report Smith and Accpac payroll systems
February 2002 - May 2002 Ampad
Holyoke, MA
* Temporary Position while the HR/Payroll Assistant on medical leave
* Responsibilities included processing payroll for all employees;
researching issues for any medical or 401K plans for all employees; entered
the production information for the Data Products Department; filed all
paperwork from production in the printing department.
* Used AS400 payroll system
October 1997 - April 2001 CompUSA
Holyoke, MA
* Responsibilities included the complete realm of personnel administration;
payroll management including processing and commission calculations; hiring
and orientation of all new employees; weekly training of all employees;
assisted the store manager with quarterly reports, as well as various other
reports; assisted on the sales floor, customer service, technical services
and processing customer compliments / complaints.
* Used Kronos Payroll System
August 1997 - October 1997 CompUSA
Holyoke, MA
* Supervision of three head cashiers and twenty front end employees; front
end scheduling; cash control and credit processing; sales of additional
services; coordination of the Business Sales Liaison desk; processed
customer compliments / complaints.
EDUCATION
1982 - 1986 Cathedral High School
Springfield, MA
SKILLS
Microsoft Word - Used 16 years
Microsoft Excel - Used 16 years
Kronos, ADP - Used 7 years
Scheduling - Used 7 years
Microsoft Access - Used 3 years
New Hire Paperwork / Training - Used 6 years
Cyber Scholar - Used 3 years
SAP - Used 1 year
Accpac - Used 2 years
Sterling - Used 2 years
Report smith - Used 2 years
AS400 - Used 8 years
A+- Used 2Year
REFERENCES
Available Upon Request
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