Customer Service Human Resources
Resume:
Karen Peaslee, C.H.R.P candidate
Windsor ON N9E 1W3
********@*******.***
ca.linkedin.com/pub/karen-peaslee-c-h-r-p-candidate/66/a67/66/
Offering a proven track record of Organizational Efficiency and
Productivity Improvements
Performance-driven Administrative and Human Resources Professional with
experience in facilitating support services and office management. Strong
organizational, customer service and communication skills with the ability
to independently plan and direct business affairs. Trusted adviser,
liaison, and assistant.
Proficiency in MS Word, Excel, Access, Power Point, HRIS, Ceridian and
proprietary software systems.
CAREER HIGHLIGHTS AND ACCOMPLISHMENTS
Coordinated with IT Department to create and initiate an employee time
management program within the HRIS system resulting in a more efficient and
streamlined process. This allowed for more accurate tracking, eliminated
hard copies, late/non-submissions and increased productivity and accuracy
of records by 50%
Implemented job cross-training initiative which eliminated work back log
during sick/vacation days, improved office morale, delivery of customer
service and satisfaction by 30%
Researched and implemented electronic identification system to establish
security protocols and consistently maintain accurate database of employees
and volunteers ensuring client safety and accuracy of information
Secured account for office supply purchasing and implemented on-line
ordering to streamline process, maintain accurate inventory, and reduce
excess/duplicate orders which resulted in lowering budget costs by 25%
Collaborated with colleagues to brain storm new facilitation strategies and
concepts which resulted in more effective teaching techniques, greater
client comprehension and retention by 25%
Recipient of 7 exceptional customer service ribbons from Holiday Inn for
going above and beyond expected requirements
Recipient of 5 exceptional reservation ribbons from Holiday Inn for
exceeding reservation booking quotas
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RELEVANT PROFESSIONAL EXPERIENCE
Supervisor
September 2013 - Present
Tim Hortons, Windsor, ON
Establish work priorities and ensure deadlines are met
Oversee and coordinate 10+ employees and ensure procedures are followed and
duties are performed
Coordinate breaks for staff
Ensure exceptional customer service needs are met
Respond to and resolve customer complaints
Operate store in an efficient and productive manner
Ensure quality and freshness of food and beverage is maintained at all
times
Ensure all health and safety standards are met
Maintain all records for food production, freshness, cleanliness and
maintenance during shift
Perform shift audit reports and day end cash drops
Execute disciplinary measures as required
Prepare food and drink products
Administrative Assistant, Human Resources - Contract position
August 2011 - February 2014
Lambton College, Sarnia, ON
contract position assisting Human Resources Manager with all aspects of
recruiting/selection, interviewing, classification, orientation,
training/development, labour
relations, compensation and benefits
Maintained accurate and up-to-date attendance, sick leave and vacation
records for 300+ employees
Maintained accurate and up-to-date employee records and information in HRIS
and Ceridian
Facilitator/Job Developer - Contract position
April 2011 - August 2011
jobStart - Community Living, Sarnia, ON
Facilitated 6 week employment readiness programs to people with barriers to
employment
Developed relationships with local businesses to secure employment for
clients
Maintained daily and weekly contact with clients while on the job to ensure
they were being productive and successful in their employment
Maintained accurate and up-to-date records in HRIS system
Business Development Assistant - Co-op position
January 2011 - April 2011
Express Employment Professionals, Sarnia, ON
Assisted Business Development Manager by making contacts and developing
working relationships within the business sector
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Screened resumes, and administered skills tests to determine suitability
for employment
Maintained accurate and up-to-date records in HRIS system
Human Resources Assistant - Co-op position
September 2010 - December 2010
Holiday Inn, Sarnia, ON
Assisted Human Resources Manager with all aspects of recruitment/selection,
interviewing, orientation, employee reviews, health/safety, benefits, and
compensation
Office Manager/Administrative Assistant
September 2000 - June 2008
Canadian Red Cross, Sarnia, ON
8+ years experience managing fast-paced office and 5 employees in a non-
profit environment
Reviewed, evaluated and co-ordinated office administration procedures while
establishing work priorities and ensuring deadlines were met in a timely
manner
Developed external and internal client relationships and ensured
exceptional customer service
Utilized decision making, critical thinking, job task planning and
organizational skills to maintain office productivity and customer
satisfaction
Maintained accurate and up-to-date employee and volunteer database
Prepared reports, meeting minutes, correspondence and various
forms/documents for Branch Manager
Maintained accurate and up-to-date attendance, sick leave and vacation
records for employees
Co-ordinated all levels of volunteer management ie: recruiting,
interviewing, orientation, job-placement, scheduling
Arranged in-house and external training for employees and volunteers
Ensured Health & Safety compliance for branch
Maintained all accounts receivable, payable, invoicing and bank deposits
Maintained office supply budget, inventory and purchasing
Guest Services Representative
December 1997 - September 1999
Holiday Inn, Quincy, IL, USA
Performed check-in and check-out services for guests
Received reservation calls and booked rooms/banquet centres
Performed payment transactions
Provided exceptional customer service
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EDUCATION
Business Administration - Human Resources Management Three (3) year
advanced Diploma
Lambton College of Applied Arts & Technology, Sarnia, ON
Dean's Honour List
Hospitality and Tourism Diploma
Westervelt College, London, ON
O.S.S.G.D. - Grade 12 Diploma
St. Clair Secondary School, Sarnia, ON
TRAINING AND ACHIEVEMENTS
Canadian Investment Funds Course, IFSE Institute - November 2013
Investors Group Training Program - November 2013
Supervisor and Customer Service Training, Tim Hortons - January 2014
C.H.R.P. - October 2010
MS Office (including Access), Lambton College
A.O.D.A., City of Sarnia
WHMIS
Dean's Honour List, Lambton College - 6 semesters
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